Summary
Overview
Work History
Education
Skills
Timeline
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Madissen Charles

Jupiter,FL

Summary

Proven server and customer service professional with a track record of enhancing guest experiences at Pelican Preserve by mastering menu memorization and demonstrating exceptional multitasking abilities. Skilled in guest engagement and efficient POS system management, consistently ensuring high-quality service and fostering repeat business through genuine hospitality efforts.

Overview

4
4
years of professional experience

Work History

Server

Pelican Preserve
08.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Bonita National Golf & Country Club
10.2022 - 12.2022
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Hostess

Lynora's
03.2021 - 08.2021
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering upwards of 20 phone calls, greeting guests, and updating reservation logs simultaneously.

Cashier and Customer Service

Ice Cream And Yogurt Club
06.2020 - 02.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Bachelor of Arts - Psychology

Florida Gulf Coast University
Fort Myers, FL
05.2025

Skills

  • Food Delivery
  • Table Bussing
  • Guest Engagement
  • Daily specials memorization
  • Strong Work Ethic
  • Professional Appearance
  • Menu Memorization

Timeline

Server

Pelican Preserve
08.2023 - 01.2024

Server

Bonita National Golf & Country Club
10.2022 - 12.2022

Hostess

Lynora's
03.2021 - 08.2021

Cashier and Customer Service

Ice Cream And Yogurt Club
06.2020 - 02.2021

Bachelor of Arts - Psychology

Florida Gulf Coast University

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Madissen Charles