Madisyn Brakke
Genoa City
Summary
Dynamic and customer-focused professional with extensive experience at American Liberty Group, excelling in relationship building and problem-solving. Proven ability to enhance client satisfaction through effective communication and tailored solutions. Skilled in cash handling and maintaining cleanliness, ensuring operational efficiency while fostering teamwork in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2023
2023
years of professional experience
Work History
Janitor
Abm Industries Inc De
Front Desk Receptionist
Motel 6 Hotel
Crew Member
McDonald's
Server
Outback Steakhouse
05.2021 - 08.2022
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Managed order accuracy, coordinating with kitchen staff to fulfill requests efficiently.
- Assisted in training new staff on restaurant protocols and menu offerings.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Sales Representative
American Liberty Group
10.2020 - 06.2022
- Developed strong relationships with clients to understand needs and provide tailored solutions.
- Conducted product demonstrations and presentations to effectively communicate features and benefits.
- Collaborated with team members to strategize on sales approaches and improve customer engagement.
- Managed customer inquiries and resolved issues to enhance overall satisfaction and retention rates.
- Executed follow-up communications to nurture leads and convert prospects into loyal customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Shift Lead
Urban Beets Cafe & Juicery
02.2020 - 03.2021
- Learned and adhered to safety protocols in fast-paced environments.
- Assisted in training new team members on operational procedures.
- Collaborated with team to ensure efficient service during peak hours.
- Maintained cleanliness and organization of work areas for optimal operations.
- Handled customer inquiries and resolved issues promptly and effectively.
- Supported inventory management by restocking supplies as needed.
- Monitored equipment functionality and reported maintenance needs timely.
- Adapted quickly to changing priorities while maintaining quality standards.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
GED -
Port Washington High School
Port Washington, WI03.2023
Skills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Attention to detail
- Customer engagement
- Taking orders
- Self-discipline
- Flexible schedule
- Safe food handling
- Basic math
- Drive-thru operations
- Customer relationship building
- Interpersonal communication skills
Timeline
Server
Outback Steakhouse
05.2021 - 08.2022
Sales Representative
American Liberty Group
10.2020 - 06.2022
Shift Lead
Urban Beets Cafe & Juicery
02.2020 - 03.2021
Janitor
Abm Industries Inc De
Front Desk Receptionist
Motel 6 Hotel
Crew Member
McDonald's
GED -
Port Washington High School
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