Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madisyn Chapman

Knoxville,TN

Summary

Dynamic leader with a proven track record at Crowne Plaza, adept in operations management and customer service excellence. Skillfully blends team collaboration with goal-oriented strategies to drive business growth. Expert in office coordination and relationship building, achieving significant revenue increases. Showcases adaptability and a keen eye for detail, ensuring top-notch service delivery and client satisfaction.

Overview

13
13
years of professional experience

Work History

Sales Office Manager

Crowne Plaza
Knoxville, TN
08.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Increased overall revenue by identifying new business opportunities and cultivating strong relationships with clients.
  • Developed customized proposals for prospective clients, successfully closing deals and expanding the customer base.
  • Championed continuous improvement initiatives within the organization, driving innovation across all aspects of operations.
  • Collaborated closely with other department heads to ensure seamless integration between sales initiatives and other organizational objectives.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Organized and updated databases, records and other information resources.
  • Negotiated and executed contracts on behalf of department.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Processed orders via telephone, email, and online orders from official company website.

Sous Chef

Seasons Innovative Bar & Grille
07.2022 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Assisted in budget planning and cost management efforts, helping the establishment maintain profitability without sacrificing quality or service standards.
  • Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
  • Introduced new culinary techniques to the team, elevating the overall skill level and leading to more diverse menu offerings for guests.
  • Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
  • Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.

Merchandising Associate

Knoxville Beverage
Knoxville, TN
05.2020 - 07.2022

• Managed product placement, stock levels, and promotional displays in various retail locations.

• Developed and maintained relationships with store managers to ensure optimal product visibility and sales.

• Monitored inventory levels and ensured timely restocking of products to meet customer demand.

• Collaborated with sales teams to ensure proper execution of marketing strategies.

• Conducted product presentations and trained store staff on product knowledge and promotions.

Assistant Manager

McAlisters Deli
Knoxville, TN
04.2012 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.

Education

Accounting Assistant - Administrative Technology

Tennessee College of Applied Technology
Knoxville, TN
05.2018

Skills

  • Customer Service
  • Goal-Oriented
  • Relationship Building
  • Office Administration
  • Project Management
  • Task Delegation
  • Brand Awareness
  • Team Oversight
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Team Collaboration

Timeline

Sales Office Manager

Crowne Plaza
08.2023 - Current

Sous Chef

Seasons Innovative Bar & Grille
07.2022 - 08.2023

Merchandising Associate

Knoxville Beverage
05.2020 - 07.2022

Assistant Manager

McAlisters Deli
04.2012 - 03.2020

Accounting Assistant - Administrative Technology

Tennessee College of Applied Technology
Madisyn Chapman