Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Madisyn Funderburk

Clover,SC

Summary

Dedicated Patient Coordinator with experience in scheduling appointments, accounts, pre-authorizations, treatment plans, open dental, and more! I am known for high productivity and efficient task completion. Excel at communication, multitasking, empathy, and problem-solving to enhance patient satisfaction. Eager to take on new challenges and to have growing opportunities within the company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Patient Coordinator

Apex Dental
Clover, South Carolina
09.2023 - Current
  • Managed front office operations, including ordering supplies and maintaining inventory levels.
  • Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.
  • Processed payments from patients via cash, check, or credit card transactions.
  • Tracked no-show rates on a weekly basis, and communicated findings with clinical staff members.
  • Managed multiple tasks simultaneously while providing excellent customer service at all times.
  • Provided assistance to patients with questions regarding their accounts or bills.
  • Greeted patients and visitors upon arrival, ensuring they were made to feel welcome.
  • Ensured HIPAA compliance by protecting patient privacy rights through the proper handling of confidential information.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with training new staff members on pre-authorization processes and protocols.
  • Managed front desk operations, including scheduling appointments, collecting payments.
  • Provided support with front office duties, such as photocopying documents, or scanning files.
  • Processed referrals to specialists when required by the dentist.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Completed new guest enrollment paperwork and set up accounts in the computer system.
  • Received and routed care team messages and documents to the appropriate staff.
  • Managing accounts.
  • Allocate payments.
  • Sending and entering in pre-authorization.
  • Confirming upcoming appointments.
  • Portion text
  • Post-op calls after big treatment.
  • Treatment plans.
  • Follow-up calls do not schedule appointments.
  • Informing patients about insurance issues.
  • Emails
  • Doing homework for the upcoming appointment to find the portion of the text and paperwork.
  • Informed patients of any balances after insurance payments.

Shift Lead Manager

Bojangles' Famous Chicken 'n Biscuits
Rock Hill, SC
01.2020 - 08.2023
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Set overall vision and provided team leadership.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Completed after shift review reports to remind supervisors of completed work.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Stock Organization
  • Goal Attainment
  • Labor and Food Cost Control
  • Customer Experience Management
  • Energetic and Enthusiastic
  • Provided feedback to team members on their performance levels.
  • Trained new employees on procedures, policies, and job functions.
  • Ensured proper stock levels were maintained throughout the shift.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Addressed any issues or concerns raised by staff during shifts.

Education

N/A -

York Comprehensive High School
York, SC

Skills

  • Accurate money handling
  • Team motivation
  • Work delegation
  • Job assignments
  • Staff training and onboarding
  • Inventory accuracy
  • Performance motivation
  • Work area maintenance
  • HIPAA compliance
  • Patient satisfaction
  • Rule enforcement
  • Appointment scheduling
  • Customer service
  • Time management
  • Patient documentation
  • Claims processing
  • Multi-line phone system
  • Conflict resolution
  • Communication skills
  • Patient outreach and Follow-up
  • Organizational skills
  • Proficient in Open Dental
  • Patient account management
  • Scheduling
  • Shift leadership
  • Flexible schedule
  • Typing speed

Personal Information

Certification

  • Intro to HIPPA, for harrasment - 02/11/2024

Timeline

Front Desk Patient Coordinator

Apex Dental
09.2023 - Current

Shift Lead Manager

Bojangles' Famous Chicken 'n Biscuits
01.2020 - 08.2023

N/A -

York Comprehensive High School

Similar Profiles

CREATE PROFILE
Madisyn Funderburk