Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Madisyn Jacob

Metamora ,Illinois

Summary

Dynamic Team Lead at Panera Bread with a proven track record in enhancing customer satisfaction and team productivity. Skilled in conflict resolution and training, I foster a collaborative environment while implementing effective strategies that improved service quality. Committed to excellence, I leverage strong communication and leadership abilities to drive team success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Lead

Panera Bread
East Peoria, Illinois
11.2024 - Current
  • Supervised daily operations and ensured compliance with food safety standards.
  • Trained and mentored new team members on service and food preparation.
  • Resolved customer complaints and maintained high service quality standards.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Provided support to junior staff during peak periods of workloads.
  • Ensured compliance with industry standards and regulations.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Implemented strategic plans to enhance team performance and productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with team members to restock items during busy periods effectively.
  • Monitored product expiration dates, removing outdated items from display promptly.
  • Implemented efficient restocking processes to enhance overall store operations and flow.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Unloaded delivery trucks and verified contents against invoices.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Checked expiration dates on perishable items to ensure freshness.
  • Replenished supplies such as bags, boxes, and tissue paper, as needed throughout the day.
  • Monitored stock levels throughout the day and notified management when additional product was required.
  • Replenished items to maintain stock availability.
  • Lifted materials of varied weights on regular basis.
  • Compared merchandise invoices to items actually received.

Store Associate

Ross Dress For Less
East Peoria, Illinois
11.2022 - Current
  • Restocked shelves with appropriate items to support availability.
  • Checked merchandise for inventory records and made note of most successful products.
  • Offered customers assistance with locating merchandise at other locations.
  • Assisted customers with finding products and making appropriate selections based on individual needs.
  • Communicated with store manager about merchandise and supply needs to maintain well-stocked store.
  • Performed general store maintenance for clean store appearance.
  • Performed daily opening and closing procedures including counting money, balancing drawers, organizing supplies.
  • Provided excellent customer service, demonstrating strong interpersonal and communication skills.
  • Developed efficient strategies for stocking shelves, ordering product, and managing inventory.
  • Unloaded store merchandise and arranged products in display areas.
  • Answered customer inquiries regarding available products and services.
  • Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
  • Built relationships with customers through friendly conversations about products or services offered at the store.

Dance Teacher

Merrilee Studios
Metamora, IL
08.2022 - Current
  • Motivated students through positive reinforcement techniques such as praise and rewards when they achieved success in mastering a new step or routine.
  • Demonstrated strong leadership skills while teaching group classes, private lessons, and workshops.
  • Adapted teaching methods to meet the needs of different ages and abilities of students.
  • Executed warm-up sessions to prepare students for complex steps.
  • Encouraged creativity and innovation in all aspects of dance instruction.
  • Encouraged students to work hard and strive for excellence in their dancing technique and performance quality.
  • Created choreography for student performances in various styles of dance such as jazz, ballet, tap, hip hop, and contemporary.
  • Communicated effectively with parents regarding their child's progress within my classes.
  • Provided constructive criticism in order to motivate students to improve their technique.
  • Fostered a positive learning environment by providing individualized instruction and feedback to help each student reach their full potential.
  • Assessed students' dancing abilities to determine areas needing improvement.
  • Displayed stretching lessons and advised students in proper movement to avoid injuries.
  • Educated students on the importance of proper technique and safety when performing.
  • Chose music or sound effects to accompany dances.
  • Taught proper stretching exercises before class in order to prevent injury during practice sessions.
  • Instructed students in various styles of dance, including ballet, jazz, tap, and modern, using a variety of teaching methods and techniques.
  • Demonstrated proper dance techniques and movements, ensuring safety and injury prevention.
  • Provided mentorship and guidance to students, helping them to set goals and develop their skills and talents.
  • Attended staff meetings and served on committees, as required.
  • Monitored students' performance to make suggestions for improvement and to ensure that satisfied course standards, training requirements, and objectives.
  • Conducted classes and provided individual instruction to teach special topics and skills.
  • Arranged classroom and lessons to provide opportunities for students to observe, question, and investigate new concepts.
  • Enforced policies and rules governed students.
  • Observed and evaluated performance of other instructors.
  • Met with other instructors to discuss individual students' progress.
  • Prepared instructional program objectives, outlined, and lesson plans.
  • Prepared materials and classrooms for class activities.
  • Instructed and monitored students in use and care of equipment and materials to prevent injury and damage.
  • Reviewed instructional content, methods, and student evaluations to assess strengths and weaknesses.
  • Observed students to determine qualifications, limitations, abilities, interests, and other individual characteristics.
  • Instructed students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.
  • Diversified teaching methods and instructional materials to meet students' varying needs and interests.
  • Prepared and implemented remedial programs for students requiring extra help.

Barista

Eli's Coffee Shop
Metamora, IL
08.2023 - 09.2024
  • Operated cash registers and handled cash and card transactions.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.
  • Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
  • Maintained an efficient workflow by restocking supplies as needed throughout the day.
  • Presented and explained drink menu, answering questions to educate customers.
  • Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
  • Prepared teas, hot chocolate, and other non-coffee drinks for customers.
  • Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
  • Memorized or referenced readily accessible information to relay to customers.
  • Sold and served baked goods and miscellaneous food items, increasing company revenue.
  • Answered customer phone calls and appropriately addressed questions and complaints.
  • Observed proper food handling procedures and upheld company policies and procedures.
  • Adhered to all health codes while preparing specialty beverages according to company specifications.
  • Stocked shelves with merchandise according to company standards and layout plans.
  • Managed inventory levels by organizing and labeling stock for easy retrieval.
  • Collaborated with team members to restock items during busy periods effectively.
  • Monitored product expiration dates, removing outdated items from display promptly.
  • Implemented efficient restocking processes to enhance overall store operations and flow.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Unloaded delivery trucks and verified contents against invoices.
  • Inspected items received for damage or other issues.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Assisted customers with carrying large purchases out of the store.
  • Checked expiration dates on perishable items to ensure freshness.
  • Replenished supplies such as bags, boxes, and tissue paper, as needed throughout the day.
  • Monitored stock levels throughout the day and notified management when additional product was required.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
  • Lifted materials of varied weights on regular basis.
  • Compared merchandise invoices to items actually received.

Store Associate

Cliffs Market
Germantown Hills, Illinois
05.2022 - 09.2022
  • Replenished supplies to maintain adequate stock levels.
  • Built strong relationships with regulars and new customers by providing friendly, personalized service.
  • Delivered high-quality customer service to promote company's culture, values, and mission.
  • Utilized cash register or POS system to receive and process payments.
  • Collaborated with team members to ensure a positive customer experience from start to finish.
  • Assisted customers with product selections and provided exceptional service.
  • Stocked shelves and replenished items to meet customer demand.
  • Collaborated with team members to achieve daily store goals.
  • Monitored inventory levels and reported discrepancies to management.
  • Facilitated returns and exchanges while adhering to company policies.
  • Demonstrated excellent customer service skills at all times.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted customers with product selection, pricing and availability.
  • Performed daily opening and closing procedures for store operation.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Answered incoming calls regarding product inquiries or orders.
  • Assisted with loading and unloading deliveries from vendors.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Assisted customers with product selection based on their needs and preferences.
  • Conducted price checks and updated pricing information as needed.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Stocked shelves with merchandise according to company standards and layout plans.
  • Assisted customers in locating products, providing excellent service and support.
  • Collaborated with team members to restock items during busy periods effectively.
  • Implemented efficient restocking processes to enhance overall store operations and flow.
  • Arranged product on shelves following merchandising guidelines.
  • Ensured all products were correctly priced and tagged before stocking shelves.
  • Performed inventory counts of merchandise on a regular basis.
  • Assisted customers with carrying large purchases out of the store.
  • Attached price labels to products and updated sales floor signs.
  • Monitored stock levels throughout the day and notified management when additional product was required.
  • Faced products on shelves and displays to meet company policies.
  • Lifted materials of varied weights on regular basis.

Education

High School Diploma -

Metamora Township High School
Metmora, Illinois
05.2023

Skills

  • Credit card applications
  • Retail Transactions Processing
  • Customer Assistance
  • Managing Cash Register
  • New Teller Training
  • Corrective Actions
  • Stocking and Replenishing
  • Thorough Knowledge of Product
  • Credit and Cash Transactions
  • Sales and Marketing
  • Store policies and procedures
  • Cleaning and Store Maintenance
  • Communications strategies
  • Merchandise Recommendations
  • Exceeding customer expectations
  • Building Customer Loyalty
  • Returns and Exchanges
  • Energy and Physical Stamina
  • Excellent Written and Verbal Communication
  • Ability to lift 50 pounds
  • Issue Refunds
  • Merchandising and Display
  • Adaptable and Flexible
  • Customer service best practices
  • Positive Customer Engagement
  • Goal-Driven
  • Relationship Building
  • Instructional Techniques
  • Safety awareness
  • Class leadership
  • Instructional best practices
  • Mentoring
  • Goal Setting
  • Group and individual instruction
  • Teamwork and collaboration
  • Customer Service
  • Safety understanding
  • Discipline management
  • Proficient in [Area]
  • Clear Communication
  • Flexible Schedule
  • Physical Fitness
  • Conflict resolution
  • Creative problem-solving
  • Time management
  • Age-appropriate instruction
  • Continuous learning
  • Adaptability
  • Professionalism and ethics
  • Team collaboration
  • Patience and encouragement
  • Effective communication
  • Feedback delivery
  • Active listening

References

Available upon request

Languages

Spanish, Intermediate

Personal Information

Nationality: American

Affiliations

  • Dance Teacher

Languages

Spanish
Limited

Accomplishments

  • Got promoted to team lead at Panera Bread
  • Was awarded for work ethic and costumer service at Ross Dress For Less

Certification

  • I have a certified food handlers card that was issued to me in Nov of 2025

References

References available upon request.

Timeline

Team Lead

Panera Bread
11.2024 - Current

Barista

Eli's Coffee Shop
08.2023 - 09.2024

Store Associate

Ross Dress For Less
11.2022 - Current

Dance Teacher

Merrilee Studios
08.2022 - Current

Store Associate

Cliffs Market
05.2022 - 09.2022

High School Diploma -

Metamora Township High School

Similar Profiles

CREATE PROFILE