Madisyn Larsen
Tampa,FL
Summary
Result-driven Service Manager offering several years of successfully establishing and maintaining good working relationships. Communicative, team player oriented with skills in process improvement and task delegation. Currently resides in Florida, but born and raised in south-eastern wisconsin, looking to make my way back to the area by November '26 to look for career opportunities in the Kenosha area.
Overview
4
4
years of professional experience
Work History
Service Manager
Jeffrey Allen Inc
Tampa, Florida
12.2023 - Current
- Managed daily service operations and ensured customer satisfaction.
- Coordinated Technician schedules and delegated tasks effectively.
- Trained new staff on service protocols and company policies.
- Resolved customer complaints and provided timely solutions.
- Monitored inventory levels and ordered supplies as needed.
- Implemented process improvements to enhance service efficiency.
- Conducted regular team meetings to discuss performance and goals.
- Collaborated with other departments to streamline service delivery.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed customer billing statements for accuracy prior to release.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Trained new employees on the use of customer relationship management software systems.
Assistant Service Manager
Wesley Chapel Honda
Wesley Chapel, Florida
01.2022 - 12.2023
- Managed incoming calls from potential customers seeking quotes or service information.
- Promptly responded to customer inquiries via phone, email, or in person.
- Resolved customer complaints efficiently while maintaining professionalism.
- Coordinated vehicle service appointments and effectively managed schedules.
- Collaborated with technicians to ensure precise service completion.
- Educated customers on vehicle maintenance and care procedures regularly.
- Assisted customers with inquiries and provided tailored service recommendations.
Education
High School Diploma -
Westosha Central High School
Salem, WI06-2016
Skills
- Service operations management
- Customer relationship improvement
- Staff training and development
- Process optimization
- Vehicle maintenance
Accomplishments
Recipient of the President's Award for outstanding performance, strong alignment with company core values, and significant contributions to overall department success at JAI in 2025.
Affiliations
Secured new preventative maintenance (PM) contracts by delivering timely, high-quality communication and building trust with prospective and existing customers.
Timeline
Service Manager
Jeffrey Allen Inc
12.2023 - Current
Assistant Service Manager
Wesley Chapel Honda
01.2022 - 12.2023
High School Diploma -
Westosha Central High School