Hi, I’m
Madisyn Puckett
Customer Satisfaction Specialist
Humble,TX
Summary
Versatile and dedicated. I am proactive and goal-oriented with excellent time management, problem-solving skills, and or being known as reliable and enhancing customer satisfaction through exceptional services. Skilled in data management and patient care, while demonstrating critical thinking and relationship development. I possess optimal results from learning to be hands-on experienced. I am a hardworking, passionate job seeker with strong organizational skills eager to secure any level position. You'd describe me as a very dependable candidate. Successful at managing multiple priorities with a positive attitude, prepared to start a career and gain hands-on experiences through Academic projects and internships to qualify and succeed. Willingness to take on added responsibilities to meet team goals and help the team deliver effective solutions!
Overview
5
years of professional experience
Work History
G By Guess
Retail Sales Associate
09.2024 - 01.2025
Job overview
- Greeted all customers confidently, providing a welcoming service, asking open-ended questions to fulfill their certain wants or needs.
- Helped customers locate the merchandise they are interested in and refer more suggested suitable options.
- Monitored the sales floor and merchandise displays for presentable condition, taking action correcting, reorganizing, and restocking the products.
- Made sure to be up to date on the latest trends and styles to make sure the customers are feeling confident, fashionable, and flattered by their style.
- Alerted customers of the sales at the time, upcoming sales, and promotions.
- Initiate to the customer at the register to apply for loyalty and rewards every time you spend.
- Maintain clean sales floors, wiping down all of the mirrors and the counters located at the register, disinfecting fitting rooms and the bathroom, dust off the shelves, organize the folding, and replenish when needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped customers complete purchases, locate items, and join reward programs. So, by the end of my shift and my manager tells me and my coworkers that we needed 8 sign ups and our total sale amount to touch would be $8,765, we already reached 12 sign ups and $10,000 in sales.
Teleperformance
Work From Home Agent
09.2023 - 07.2024
Job overview
- Provide digital business services, primarily focusing on the customer's care, concerns, and needs.
- Resolves technical support and customer relations for large brands, acting as an outsourced service to manage customer interactions across multiple worldwide socials.
- Utilizes advanced technology and human expertise to deliver a positive experience for customers.
- Provides debt collection, telemarketing, content moderation, market research, analytics, translation and localization.
- Integrates advanced technology with human interactions to provide seamless customer service.
- Addresses questions about products, services, orders, billing, or account details, investigating issues, finding solutions and providing compensation when necessary.
- Processes our customer's requests by taking orders, updating account information if needed, or initiating possibly changing services and explaining the features, benefits, and specifying the products or services.
- Follow up with our missed customers to resolve outstanding issues or to confirm that all of their information is correct.
- Investigated issues or concerns that we see escalating into complex issues, we refer the problems or concerns to our supervisors or relevant departments to get the accurate solution and continue to make our customer's satisfied.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates and an increase in numbers on the customers calling up about 200-300 more calling.
Home Business
Home Health Aide
03.2020 - 06.2021
Job overview
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Bringing integrity, compassion, extensive knowledge following protocol by the doctors and communicating to better my patient's life.
- Assisted client by living there going through skill-building and mentoring in areas such as a healthy lifestyle and preparation of healthy meals.
- Helped client manage home care and their health, ensuring efficiency of care by monitoring health status, performing heart and pulse rate routines, taking temperatures, and blood pressure checks informing everything to the other health care providers.
- Scheduled and coordinated medical appointments and completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
- Followed nutritional plans to prepare optimal meals about 5 times a day.
Education
Grant High SchoolDry Prong
High School Diploma
06-2021
University Overview
- Honor Roll (Sophomore Year)
- Extracurricular Activities: (Flagline and Softball)
- Study Abroad: (Home or School), (Math and ELA)
- (JAG) Member
Skills
- Data and Care Plan Management, Client Documentation, and Confidentiality
- Organization, Neat, Disinfection, Housekeeping, and Tidy
- Customer and Patient Care Services Excellent
- Verbal and Written Communication
- Open Schedule Availability, Reliable, and Very Persistent
- Medical Charting and Medication Administration, Vital signs monitoring, First Aid and Safety
- Money and Cash Handling
- Critical Thinking, Conflict Resolving, Behavior Redirection, and Behavioral Management
- Computer, Microsoft Word, and Call Control Skills
- Health and Hygiene Care, Care Plan Assessment, Pain Management, Physical Therapy Support
- Relationship Development, Committed, Loyal, Trustworthy and Honest
- Quick Learner, Quality Assurance, Multitasking and Organization
Accomplishments
- Retail Sales Associate:
GbyGuess Store Number: +1 (281) 548-2220
- Work From Home Agent:
Teleperformance Number: +1 (832) 515-0912
- Home Health Aide:
Home Business Number: +1 (713) 377-2263
- Supervised team of 10 staff members.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Volunteer Travel
- DIY and Home Improvement
- Music
- Web Development and Design
- Road Trips
- Mindfulness Practices
- Regularly practice mindfulness and meditation for overall wellness.
- Waist-Trainer All Day
Timeline
Retail Sales Associate
G By Guess
09.2024 - 01.2025
Work From Home Agent
Teleperformance
09.2023 - 07.2024
Home Health Aide
Home Business
03.2020 - 06.2021
Grant High School
High School Diploma
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