Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madisyn Schreiner

Mount Carroll,IL

Summary

Dependable customer service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Machine Operator/Assembler

Custom Pak
01.2023 - Current
  • Operated machining equipment safely with team of operators.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Complied with company and OSHA safety rules and regulations.
  • Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.

Cook Shift Leader

The Thomson Hang Out
09.2021 - 01.2023
  • Rotated stock correctly to maintain freshness and reduce waste.
  • Built, strengthened, and maintained cooperative relationships and oversaw performance-oriented environment.
  • Monitored inventory and placed timely orders for fruits, vegetables, meats, and other products to meet production requirements.
  • Kept kitchen staff in full compliance with meal service presentation requirements.
  • Analyzed recipes to determine menu prices, factoring in food, labor, and overhead costs.
  • Prepared menu items according to customer specifications.
  • Promoted safe work environment for co-workers and customers by enforcing regulatory compliance.
  • Maintained kitchen equipment and appliances, completing repairs or ordering replacements to keep kitchen operations at peak levels.
  • Met customer service standards consistently, responding quickly to special requests and concerns and maintaining exceptional standards.
  • Memorized and utilized serving portion sizes and all basic meal prep procedures.
  • Followed all safety and sanitation guidelines and regulations..

Front Desk Clerk

Sure Stay by Best Western
09.2019 - 04.2020
  • Registered and assigned rooms to guests, provided room keys, received messages, and maintained accounts.
  • Answered inquiries about hotel services travel directions, nearby shopping, restaurants, and entertainment venues.
  • Presented statements and transacted payments from departing guests.
  • Verified customer credit and established modes of payment for accommodations provided.
  • Posted charges for rooms, food, liquor, or telephone calls to account ledgers.
  • Collected credit card information for transactions and posted charges for customers.
  • Managed guest reservations and room assignments.
  • Greeted guests on arrival and sent luggage to assigned rooms.
  • Represented brand and upheld high standards of quality and service.
  • Reviewed accounts and charges with guests at checkout.
  • Increased guest satisfaction ratings through prompt and quality service.

Head Housekeeper

SureStay by Best Western
05.2016 - 04.2020
  • Checked staff cleaning to verify conformance with strict housekeeping quality standards.
  • Scheduled housekeepers according to coverage needs and available housekeeping budget.
  • Hired, onboarded, and trained new housekeeping staff.
  • Developed techniques to reduce team cleaning time while upholding established quality guidelines.
  • Enforced team compliance with safe handling, use, and storage procedures for hazardous chemicals.
  • Handled upkeep jobs such as turning the mattresses and arranging furniture for residents.
  • Reported maintenance concerns for repairs on homes or common areas to supervisor.
  • Immediately reported found items to management to get them back to rightful owners.
  • Contributed to the increase in quality and efficiency goals and customer satisfaction ratings.

Education

High School Diploma -

Pen Foster
Thomson, ILLINOIS
02.2019

Certificate - Nursing Assistant

Clinton Community College
Clinton Iowa
12-2024

Associate of Science - Nursing

Clinton Community College
Clinton Iowa
07-2027

Skills

  • Quality assurance
  • Customer service
  • Guest reception
  • Guest relations
  • Front desk management
  • POS systems
  • Operations management
  • Customer service management
  • Stress tolerance
  • Strong work ethic
  • Good communication
  • Teamwork and collaboration
  • Documentation
  • Document control
  • Travel planning

Timeline

Machine Operator/Assembler

Custom Pak
01.2023 - Current

Cook Shift Leader

The Thomson Hang Out
09.2021 - 01.2023

Front Desk Clerk

Sure Stay by Best Western
09.2019 - 04.2020

Head Housekeeper

SureStay by Best Western
05.2016 - 04.2020

High School Diploma -

Pen Foster

Certificate - Nursing Assistant

Clinton Community College

Associate of Science - Nursing

Clinton Community College

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