Madisyn Shaw
Melbourne,FL
Summary
Professional hospitality leader with substantial experience in high-volume dining establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environments.
Diligent front desk associate with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Server/ Server
Addington Place of Stuart
06.2022 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Managed reservations efficiently, accommodating special requests whenever possible for guest satisfaction.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Managed and motivated employees to be productive and engaged in work.
Server/ Cashier
Highway 55
10.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Front Desk Associate
Rush Jensen Beach
06.2020 - 12.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled cash transactions and maintained sales and payments records accurately.
- Check Guests in and make sure all proper paperwork is received
Education
Associate of Science - Biomedical Sciences
University of North Florida
Jacksonville, FLAssociate of Science - Health Sciences
Indian River State College
Ft. Pierce, FLSkills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- Teamwork and collaboration
- Conflict management
- Staff training
- Customer service
- Active listening
- Telephone skills
Certification
- CPR Certified
- CNA License
- 5 year ServSafe Managers Course
Timeline
Lead Server/ Server
Addington Place of Stuart
06.2022 - Current
Front Desk Associate
Rush Jensen Beach
06.2020 - 12.2020
Server/ Cashier
Highway 55
10.2019 - 08.2021
Associate of Science - Biomedical Sciences
University of North Florida
Associate of Science - Health Sciences
Indian River State College
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