Madisyn Taylor

• Communicates with the internal and external teams to coordinate technology solutions for our partners by understanding their needs and executing a project plan that results in successful events.
• Oversees and delegates tasks to our internal team as well as setting/meeting external client deadlines during the process.
• Maintains strong client relationships to support client needs.
• Assists clients with suggestions, ensuring they have the best process/successful events.

· Specializes in client communication.

· Manages client renewal timeline to ensure all marketing, reporting, quarterly presentations, and compliance requirements are completed in a timely manner.

· Oversees and delegates open enrollment tasks to our internal team as well as setting/meeting external client deadlines during the renewal process.

· Assists in clients with escalated claims, billing, and/or policy issues.

· Maintains strong carrier relationships to support the needs of the clients.

· Understanding changes in employee benefits and stays abreast of emerging trends to offer solutions to the clients based on data driven problems or gaps in their current plan designs.

• Completes employee benefit enrollment changes such as new enrollments, terminations, ans qualifying events.
• Conducts open enrollment audits.
• participates in routine communication with insurance carrier contacts and clients.
• Assists employees during open enrollment meetings
• Routinely uses electronic benefit administration systems

• Creates/builds Employee Navigator platforms for clients for Open Enrollment/changes to their benefits throughout the year.
• Communicates with clients employee benefit updates/navigation through out Employee Navigator.
• Working internally with the team to ensure the open enrollment process goes smoothly.