Madisyn Wolfe
Seymour,TN
Summary
Experienced in healthcare with honed skills in patient interactions and communication. Strong background in conflict resolution, communication, and problem-solving, with a focus on ensuring customer satisfaction and loyalty. Effective team collaborator adaptable to changing needs, consistently striving to achieve results through efficient and empathetic service. Reputation for reliability and proactive approach, meeting both patients' and organizational goals. Excited to apply these qualities in the retail industry.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bess & Co Inc.
01.2023 - 08.2024
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Medical Assistant
University Physicians’ Association Inc.
02.2022 - 03.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Barista
Seymour Nutrition
08.2021 - 02.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Patient Service Representative
Beacon Sleep
08.2021 - 02.2022
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
Office Assistant
Beacon Sleep
05.2019 - 08.2019
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Bachelor of Applied Arts - Elementary Education And Bible Theology
Johnson University
Knoxville, TN05-2028
High school diploma -
Christian Academy of Knoxville
12.2021
Skills
- Customer Service
- Staff Training
- Computer Proficiency, including all Microsoft applications
- Call Management
Goals
Reliable and committed Medical Assistant with 10 months of experience, as well as experience on the Patient Service Representative side for 2 years. A willingness to learn and flexibility have allowed for company success when short staffed. I am currently enrolled at Roane State Community College working to obtain my Radiology degree.
Activities
- In my spare time I like to prepare and familiarize myself with past and future topics in my schooling.
- In high school I was part of the National Honor Society and the varsity softball team.
- I also enjoy dedicating my time to young softball travel teams.
- I am involved in my church youth group by assisting in a Sunday School Class and other activities.
Timeline
Customer Service Representative
Bess & Co Inc.
01.2023 - 08.2024
Medical Assistant
University Physicians’ Association Inc.
02.2022 - 03.2023
Barista
Seymour Nutrition
08.2021 - 02.2022
Patient Service Representative
Beacon Sleep
08.2021 - 02.2022
Office Assistant
Beacon Sleep
05.2019 - 08.2019
Bachelor of Applied Arts - Elementary Education And Bible Theology
Johnson University
High school diploma -
Christian Academy of Knoxville
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