Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madisyn Zoll

Schnecksville,PA

Summary

Guest-focused, detail oriented, and computer savvy server. Personable and courteous in all interactions with guests and team members and skilled at anticipating business needs seeking a fulfilling and rewarding career.

Efficient registrar with solid background in office administration, ensuring smooth daily operations. Proven track record of managing data entry, filing, and communication tasks with precision. Demonstrated skills in multitasking and maintaining confidentiality in fast-paced environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Clerk

Lehigh Valley Auto Auction
03.2024 - 11.2024
  • Responded to inquiries from callers seeking information.
  • Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
  • Handled incoming business and client requests for information.
  • Created and maintained detailed records of all office activities.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Lead Teacher

Bright Creations
02.2023 - 02.2024
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Medical Assecioner

Principle Diagnostics
11.2021 - 01.2022
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Monitored and documented safety standards to verify compliance.
  • Maintained documentation on tests performed in lab.
  • Collected and performed analytical testing on in-process product.
  • Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.

Customer Service Representative

Ambulance Reimbursement Services
02.2021 - 06.2021
  • Answered phone and assisted clients with changes
  • Maintained up-to-date knowledge of customer accounts
  • Explained products and benefits
  • Confirmed payments, refunds, etc
  • Resolved payment and order disputes

Server / Hostess

Slice of Italy
12.2019 - 06.2021
  • I have customer service skills all gained working in fast paced, high energy restaurants
  • I can handle high stress situations with ease always making sure the customers needs are met with a smile
  • I am a hardworker, quick learner, and can be a valuable team member
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server/Hostess

Schnecksville Diner
03.2019 - 11.2019
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server/Counter

DiFiore's Italian Restaurant
06.2017 - 12.2018
  • Presented menus to guests and answered questions about menu items, making recommendations
  • Served food and beverage items to patrons
  • Assisted hostess by seating people and answering phones as needed
  • Cleaned all work areas, equipment, and silverware
  • Closed out the money drawer
  • Dealt with the complicated customers, complaints, and mistakes

Education

High school diploma - College Prep

Northern Lehigh
Slatington, PA
06.2019

Skills

  • Customer Service
  • Dependability
  • Team Leader
  • Time Management
  • Computer Skills
  • Customer Relationship
  • Schedule Appointments
  • Office experience
  • Maintaining records
  • Verbal communication
  • File maintenance
  • Professional and mature
  • Scheduling and calendar management
  • Information verification
  • Inbound calls
  • Medical terminology
  • Scanning and copying
  • Dedicated team player
  • Positive attitude

Certification

CPR Certification

First Aid Certified

AED Certified

Timeline

Office Clerk

Lehigh Valley Auto Auction
03.2024 - 11.2024

Lead Teacher

Bright Creations
02.2023 - 02.2024

Medical Assecioner

Principle Diagnostics
11.2021 - 01.2022

Customer Service Representative

Ambulance Reimbursement Services
02.2021 - 06.2021

Server / Hostess

Slice of Italy
12.2019 - 06.2021

Server/Hostess

Schnecksville Diner
03.2019 - 11.2019

Server/Counter

DiFiore's Italian Restaurant
06.2017 - 12.2018

High school diploma - College Prep

Northern Lehigh

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Madisyn Zoll