Open To Work
Madlene Yamba
Dallas,Tx
Summary
Accomplished Customer Service Specialist skilled in resolving complex issues, fostering client relationships, and providing top-tier support. Known for effective communication, strategic problem-solving, and prioritizing customer satisfaction.
Overview
10
10
years of professional experience
Work History
LIS Customer Service Representative || (Hybrid)
New York Life Insurance
01.2023 - Current
- Achieved productivity and quality benchmarks by promptly resolving service issues and escalating customer concerns.
- Organized follow-up efforts by documenting customer requests in CRM platform consistently.
- Exhibited proficiency in financial transactions through efficient processing of phone payments.
- Kept product knowledge current via continuous training focused on insurance policy details.
- Managed high call volumes in collaboration with team, prioritizing tasks with an empathetic approach.
Customer Service Representative III
Allied Universal
09.2018 - 01.2023
- Resolved complex client inquiries by providing accurate solutions while documenting information in multiple systems.
- Processed financial and non-financial transactions with precision and adherence to established policies.
- Assisted over 100 customers daily, ensuring successful resolutions through active listening techniques.
- Maintained comprehensive knowledge of company products and services to address customer concerns effectively.
- Responded promptly to event-driven alarms via telephone and email according to client protocols.
- Handled and prioritized multiple assignments efficiently, consistently meeting deadlines.
- Trained new employees in data entry, customer interaction, and utilization of new technologies.
Department Assistant III
Richland College Testing Center
02.2016 - 09.2018
- Executed administration of TSIA, ESOL tests, ESL Compass, and TEPL assessments effectively.
- Facilitated scheduling of DSO lab (M110) while managing testing irregularities.
- Organized processes, files, and supplies to support seamless operations.
- Performed data entry tasks for colleagues to ensure precise documentation.
- Managed various special projects promptly upon assignment.
- Oversaw NET support monitoring system for proactive management.
Education
High School Diploma -
Horn High School
Mesquite06.2013
Skills
- Leadership skills
- Team collaboration
- Security management
- Communication proficiency
- Problem-solving techniques
- Creative solutions
- Time efficiency
- Detail orientation
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteSalary Range
$18/hr - $28/hrTimeline
LIS Customer Service Representative || (Hybrid)
New York Life Insurance
01.2023 - Current
Customer Service Representative III
Allied Universal
09.2018 - 01.2023
Department Assistant III
Richland College Testing Center
02.2016 - 09.2018
High School Diploma -
Horn High School
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