Madlyn Daniel
Denton,NC
Summary
Licensed Esthetician and experienced server with more than 4 years of knowledge of customer service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Esthetician
Synergy Massage & Spa LLC
11.2022 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
Server
Scallywags Bar and Grill
02.2022 - Current
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Upsold high-profit items to enhance sales numbers.
Server
Ricks Restaurant
08.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier/Server
Inland Point Seafood
06.2020 - 08.2020
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Answered questions about store policies and addressed customer concerns.
Education
License in Esthetics -
Davidson Davie Community College
Thomasville, North Carolina07.2024
Certificate in Certified Nursing Assistant I (CNA) -
Davidson Davie Community College
Thomasville, North Carolina12.2020
High School Diploma -
South Davidson High School
Denton, North Carolina06.2020
Skills
- Exceptional customer service
- Order Management
- Retail Sales
- Client consultation abilities
Certification
- Certified Nursing Assistant I - 12/2020
- Microdermabrasion - 03/2022
- Licensed Esthetician - 07/2024
Personal Information
Title: Full Time Esthetician/Part Time Waitress
Timeline
Esthetician
Synergy Massage & Spa LLC
11.2022 - Current
Server
Scallywags Bar and Grill
02.2022 - Current
Server
Ricks Restaurant
08.2020 - 02.2022
Cashier/Server
Inland Point Seafood
06.2020 - 08.2020
License in Esthetics -
Davidson Davie Community College
Certificate in Certified Nursing Assistant I (CNA) -
Davidson Davie Community College
High School Diploma -
South Davidson High School