Madnessa Booker

• Stocked shelves with merchandise when needed.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Answered customer inquiries regarding store policies and procedures.
• Issued receipts, refunds, credits or change due to customers.

• Assisted with personal hygiene tasks such as brushing teeth or shaving.
• Encouraged clients to participate in recreational activities within the facility or community setting.
• Observed client behavior and reported any changes to the supervisor or appropriate personnel.
• Provided companionship for elderly or disabled patients.
• Provided emotional support to both patients and families during difficult times.
• Performed light housekeeping duties such as changing bed linens, laundering clothing items.

• Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Processed customer payments quickly and returned exact change and receipts.
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
• Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
• Handled cash, check, debit, and credit card transactions with precision on POS system.
• Applied conversational abilities to connect with different individuals and better serve individual needs.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
• Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.

• Assisted with daily living activities, promoting patient independence and overall wellbeing.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.

Assistant customer with finding merchandise

• Redeemed coupons and cross-sold products.
• Assisted customers to find appropriate products, answered product questions and provided product solutions.
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Scanned items quickly to keep lines moving and reduce overall wait time.

• Reviewed customer data to assess current issues and determine potential solutions.
• Collected customer information and helping with planning trips changes to enhance future travels
• Guided a significant number of people daily in resolving their trip queries.
• Informed customers about billing procedures, processed payments and provided payment option.
• Answered inbound calls per day and directed to designated individuals or departments.