Madnia Ilyas
Albertson,New York
Summary
Service Leader with strong background exceeding customer expectations by training, coaching, and leading team. Trained and mentored employees to achieve service goals by offering guidance on daily tasks and positive feedback. Poised and professional when resolving difficult or complex customer service complaints or requests.
Overview
13
13
years of professional experience
Work History
Sales & Service Leader
LVMH - Sephora
Manhasset, NY
09.2023 - Current
- Organized special events, such as closed-door Friends and Family Events, birthday parties, and classes.
- Analyzed market trends to identify areas for improvement within the organization.
- Onboarded new employees, offering guidance and assistance to properly handle devices and process, and enhance customer experience.
- Supported associates career development by discussing potential for growth within company.
Sales & Services Leader
LVMH - Sephora
Bayside
09.2022 - 09.2024
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Monitored employee performance and provided guidance when needed.
- Partnered with management team to design, develop, and rollout service strategy, slashing lag times.
Sales & Services Coordinator
LVMH - Sephora
Garden City, NY
03.2022 - 09.2022
- Assisted in Recruitment of top talent to fill key positions and maximize productivity
- Achieved and exceeded Service Sales goals by 92% and Service Volume goal by 119% through strategic marketing and training & development of the services team.
- Observed behaviors and shared best practices while coaching and celebrating to elevate client experience and drive store metrics.
- Supported POS, OMNI and store open/close functions.
Senior Artist
LVMH - Sephora
Garden City, NY
10.2018 - 05.2021
- Trained and Certified employees on effective sales and cross-selling techniques, product selection for individual customer needs to increase ADS, UPT as well as NPS.
- Conducted District wide in-depth, valuable training sessions for 35+ employees both in-person and via teleconferencing systems.
- Learned new programs such as Online Reservations System and Tableau to support confidential office needs.
- Partnered with Account Executives from 100+ brands during brand visits to deliver touch base forms discussing business acumen and plan for growth.
Social Media Coordinator
LVMH - Sephora
Garden City, NY
08.2018 - 05.2021
- Served as the main point of contact for clients, answering questions and responding to messages especially working remotely during Covid19.
- Generated interest for new and upcoming product and service releases and upcoming events by managing content contributors.
- Increased following by 171% in 2019 by developing ROI-driven online and social media strategies.
Personal Beauty Advisor
LVMH - Sephora
Garden City, NY
05.2015 - 10.2018
- Set and achieved personal sales goals of 2.5% of total business of $2M while supporting the goals of the team.
- Implemented marketing strategies which resulted in 12% growth of loyal customer base.
- Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products.
- Improved customer satisfaction by proactively finding creative solutions and built long lasting client relationships via Outreach Program, resulting in an increase of NPS to 85.
Cashwrap Coordinator
LVMH - Sephora
Garden City, NY
02.2012 - 05.2016
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Translated management directives into actionable mandates for front-line staff.
- Oversaw training and daily performance of 10-15 cashiers.
- Monitored office inventory to maintain adequate supply levels and order products.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Healthcare Assistant
Northwell Health
Manhasset, NY
10.2011 - 05.2016
- Performed diversified Administrative duties such as compose various correspondences, scheduling meetings, answers and directs phone calls, responds to messages,
- Greeted patients, answered questions and scheduled appointments.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Electronic recording of department operations-based activity, like EHS database, Excel reports, Word documents and letters for database to generate various reporting, prepares data for statistical analysis, etc.
Education
Tableau, SQL, MySQL, RDBMS, PowerBI
Barcelona Consulting INC
2017
Bachelors in Business Administration - Marketing
Lahore College For Women University
2010
O Levels - Business Studies, Accounting, Computer Studies
University of Cambridge - External Examination
2003
A Levels - Business Studies, Accounting And Computer Studies
University of Cambridge - External Examination
2005
Skills
- Multilingual
- Communication
- Customer relationship management
- Training & Development
- Social media proficiency
- Talent Acquisition
- Rapport and relationship building
Timeline
Sales & Service Leader
LVMH - Sephora
09.2023 - Current
Sales & Services Leader
LVMH - Sephora
09.2022 - 09.2024
Sales & Services Coordinator
LVMH - Sephora
03.2022 - 09.2022
Senior Artist
LVMH - Sephora
10.2018 - 05.2021
Social Media Coordinator
LVMH - Sephora
08.2018 - 05.2021
Personal Beauty Advisor
LVMH - Sephora
05.2015 - 10.2018
Cashwrap Coordinator
LVMH - Sephora
02.2012 - 05.2016
Healthcare Assistant
Northwell Health
10.2011 - 05.2016
Tableau, SQL, MySQL, RDBMS, PowerBI
Barcelona Consulting INC
Bachelors in Business Administration - Marketing
Lahore College For Women University
O Levels - Business Studies, Accounting, Computer Studies
University of Cambridge - External Examination
A Levels - Business Studies, Accounting And Computer Studies
University of Cambridge - External Examination
Similar Profiles
Shanon MenezesShanon Menezes
Retail Worker at LVMH Sephora NZ/AURetail Worker at LVMH Sephora NZ/AU
MICHEL TORREMICHEL TORRE
Trade Marketing Coordinator at Sephora Italia SRLTrade Marketing Coordinator at Sephora Italia SRL
Rossan TeodoroRossan Teodoro
Client Advisor at Fendi at LVMHClient Advisor at Fendi at LVMH
Jiaru LiuJiaru Liu
Home Health Registered Nurse at Xincon Home Health CareHome Health Registered Nurse at Xincon Home Health Care
Anca M. CerqueiraAnca M. Cerqueira
Asset Manager at Law Firm Schaeffer, Hengel, Geiben & AAsset Manager at Law Firm Schaeffer, Hengel, Geiben & A