Madochee Bijoux

As a Healthcare Member Service Advocate agent, I play a critical role in assisting members with navigating their healthcare benefits, and ensuring that they have access to the necessary services to maintain their health. My primary responsibility is to deliver exceptional service while helping members understand their coverage, resolve issues, and ensure they feel supported throughout their healthcare journey. This role requires a deep commitment to customer service, healthcare knowledge, and data security, to provide a seamless experience for every member.

• Customer Enrollment and Benefits Explanation: I help members enroll in healthcare plans, clearly explaining the features and benefits of their coverage while ensuring they understand how to maximize their plan.
• Eligibility and Claims Assistance: I help members verify eligibility, resolve billing or claims issues, and offer guidance on the claims process. I ensure all members' concerns are addressed in a timely and accurate manner.
• Issue Resolution and Support: I resolve member inquiries and concerns regarding their healthcare benefits, coverage, and claims, ensuring prompt solutions that enhance their overall experience.

As an IDX Customer Service Representative, I play a vital role in safeguarding customers' personal information, including sensitive data such as credit card details and Social Security numbers. My primary responsibility is to provide exceptional service while enrolling customers in our protection programs. This remote position requires a strong commitment to customer privacy and data security, ensuring every customer feels informed and secure.

• Customer Enrollment: I assist customers in enrolling in IDX protection services, clearly and effectively explaining the benefits and features.
• Information Security: I educate customers on safeguarding their personal information, and how IDX can help protect it.
• Issue Resolution: I promptly address customer inquiries and concerns, providing solutions and support to enhance their experience. Issue Resolution: I promptly address customer inquiries and concerns, providing solutions and support to enhance their experience.

• Assisted clients in developing and achieving short-term and long-term goals.
• Provided advocacy for clients to ensure their needs are met through appropriate services.
• Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
• Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
• Provided crisis intervention services to clients when necessary.