Madoka Armstrong
Fairfax,VA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
15
15
years of professional experience
Work History
Client Service Representative
VCA Southpaws Veterinary Specialty & Emergency
2023.05 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Greeting clients and placing the in the exam rooms for doctor/client communication as needed.
- Answering client calls and assisting with needs, assisting in phone triage for best patient care, connecting to appropriate party as needed.
- Placing outgoing calls to clients/medical practices/laboratories/pharmacies as needed.
- Answering questions regarding products/services or non-medical pet care/concerns.
- Checking clients/patients in and out.
- Updated digital incoming board.
- Keeping waiting clients up to date.
- Managing medical records, charts, reports, and correspondence.
- Hospital maintenance and ensuring facility is neat and clean at all times.
- Processing/facilitating client portion of afterlife care.
Floral Customer Service Representative
Harris Teeter
2022.08 - 2023.05
- Provided great customer service, including greeting customers and answering their questions.
- Sold products by providing customers with information needed to make product-related decisions.
- Assisted in ordering the proper amount of product for the department.
- Unloaded product from trucks and organize coolers and back rooms.
- Filled and cleaned racks, displays, shelves, cooler, and refrigerated displays as needed.
- Creates floral arrangements to display and sell.
- Performs plant maintenance tasks, including watering, trimming, and rotating product for best merchandising.
- Swept and mopped sales floor, stock room, and coolers.
- Assists with other duties as assigned.
Floral Customer Service Representative
Wegmans
2021.12 - 2022.08
- Provided great customer service, including greeting customers and answering their questions.
- Sold products by providing customers with information needed to make product-related decisions.
- Assisted in ordering the proper amount of product for the department.
- Unloaded product from trucks and organize coolers and back rooms.
- Filled and cleaned racks, displays, and shelves as needed.
- Performed plant maintenance tasks, including watering, trimming, and rotating product for best merchandising.
- Swept and mopped sales floor, stock room, and coolers.
- Assisted with other duties as assigned.
Patient Account Representative
Maternal Fetal Associates
2021.09 - 2022.01
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
Full-time student
2019.03 - 2021.09
Took Online course through Arizona State University.
Patient Account Representative
Brigham and Women's Hospital
2018.10 - 2019.03
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Utilized computer programs to create invoices, letters and other documents.
Medical Office Receptionist/Patient Account Representative
Office of Kyoko Okamura MD, MPH
2017.08 - 2018.09
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Scheduled, rescheduled, and cancelled appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
92G Food Service Specialist
US Army Reserve
2015.05 - 2016.06
- Anticipated potential challenges during busy periods, adjusting workload accordingly to maintain consistent quality across all dishes served.
- Streamlined food preparation processes by implementing efficient time-management techniques.
- Optimized ingredient usage by skillfully adapting recipes according to available supplies while preserving quality standards.
- Prepared meals according to food safety and sanitation guidelines, consistent with management and fiscal limits.
- Demonstrated versatility in culinary skills by preparing various types of cuisine for themed events or special occasions.
- Ensured compliance with health codes and regulations by regularly inspecting kitchen equipment and facilities.
- Maintained a safe and sanitary working environment by diligently adhering to established cleaning protocols and procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
92G Food Service Specialist
US Army
2009.10 - 2015.05
- Provided exceptional customer service by addressing diners'' questions, concerns, or special dietary needs promptly and professionally.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow staff members.
- Anticipated potential challenges during busy periods, adjusting workload accordingly to maintain consistent quality across all dishes served.
- Streamlined food preparation processes by implementing efficient time-management techniques.
- Increased customer satisfaction by consistently preparing high-quality meals according to recipe specifications.
- Prepared meals according to food safety and sanitation guidelines, consistent with management and fiscal limits.
- Supported seamless operations during high-volume periods through accurate order preparation and timely delivery of dishes to guests.
- Demonstrated versatility in culinary skills by preparing various types of cuisine for themed events or special occasions.
- Ensured compliance with health codes and regulations by regularly inspecting kitchen equipment and facilities.
- Maintained a safe and sanitary working environment by diligently adhering to established cleaning protocols and procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
No Degree - Biological Sciences/Genetics, Cells
Arizona State University
Tempe, AZAssociate of Arts - Medical Administrative-Billing And Coding
Keiser University
Fort Lauderdale, FL02.2020
Associate of Applied Science - Business
Tsuda School of Business
Tokyo, Japan03.1994
High School Diploma -
Ichikawa Higashi High School
Ichikawa, Japan03.1992
Skills
- Customer Support
- Payment Processing
- Call center experience
- Customer Focus
- Follow-up skills
- System Documentation
- File Management
- Order Processing
- Client Support
- Database Management
- Account Management
- Administrative and Office Support
- Microsoft Office
- Data Entry
Languages
Japanese
Native or Bilingual
Timeline
Client Service Representative
VCA Southpaws Veterinary Specialty & Emergency
2023.05 - Current
Floral Customer Service Representative
Harris Teeter
2022.08 - 2023.05
Floral Customer Service Representative
Wegmans
2021.12 - 2022.08
Patient Account Representative
Maternal Fetal Associates
2021.09 - 2022.01
Full-time student
2019.03 - 2021.09
Patient Account Representative
Brigham and Women's Hospital
2018.10 - 2019.03
Medical Office Receptionist/Patient Account Representative
Office of Kyoko Okamura MD, MPH
2017.08 - 2018.09
92G Food Service Specialist
US Army Reserve
2015.05 - 2016.06
92G Food Service Specialist
US Army
2009.10 - 2015.05
No Degree - Biological Sciences/Genetics, Cells
Arizona State University
Associate of Arts - Medical Administrative-Billing And Coding
Keiser University
Associate of Applied Science - Business
Tsuda School of Business
High School Diploma -
Ichikawa Higashi High School
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