Madoka Armstrong
Fairfax,VA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
15
15
years of professional experience
Work History
Client Service Representative
VCA Southpaws Veterinary Specialty & Emergency
05.2023 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Greeting clients and placing the in the exam rooms for doctor/client communication as needed.
- Answering client calls and assisting with needs, assisting in phone triage for best patient care, connecting to appropriate party as needed.
- Placing outgoing calls to clients/medical practices/laboratories/pharmacies as needed.
- Answering questions regarding products/services or non-medical pet care/concerns.
- Checking clients/patients in and out.
- Updated digital incoming board.
- Keeping waiting clients up to date.
- Managing medical records, charts, reports, and correspondence.
- Hospital maintenance and ensuring facility is neat and clean at all times.
- Processing/facilitating client portion of afterlife care.
Floral Customer Service Representative
Harris Teeter
08.2022 - 05.2023
- Provided great customer service, including greeting customers and answering their questions.
- Sold products by providing customers with information needed to make product-related decisions.
- Assisted in ordering the proper amount of product for the department.
- Unloaded product from trucks and organize coolers and back rooms.
- Filled and cleaned racks, displays, shelves, cooler, and refrigerated displays as needed.
- Creates floral arrangements to display and sell.
- Performs plant maintenance tasks, including watering, trimming, and rotating product for best merchandising.
- Swept and mopped sales floor, stock room, and coolers.
- Assists with other duties as assigned.
Floral Customer Service Representative
Wegmans
12.2021 - 08.2022
- Provided great customer service, including greeting customers and answering their questions.
- Sold products by providing customers with information needed to make product-related decisions.
- Assisted in ordering the proper amount of product for the department.
- Unloaded product from trucks and organize coolers and back rooms.
- Filled and cleaned racks, displays, and shelves as needed.
- Performed plant maintenance tasks, including watering, trimming, and rotating product for best merchandising.
- Swept and mopped sales floor, stock room, and coolers.
- Assisted with other duties as assigned.
Patient Account Representative
Maternal Fetal Associates
09.2021 - 01.2022
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
Full-time student
03.2019 - 09.2021
Took Online course through Arizona State University.
Patient Account Representative
Brigham and Women's Hospital
10.2018 - 03.2019
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Utilized computer programs to create invoices, letters and other documents.
Medical Office Receptionist/Patient Account Representative
Office of Kyoko Okamura MD, MPH
08.2017 - 09.2018
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Scheduled, rescheduled, and cancelled appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
92G Food Service Specialist
US Army Reserve
05.2015 - 06.2016
- Anticipated potential challenges during busy periods, adjusting workload accordingly to maintain consistent quality across all dishes served.
- Streamlined food preparation processes by implementing efficient time-management techniques.
- Optimized ingredient usage by skillfully adapting recipes according to available supplies while preserving quality standards.
- Prepared meals according to food safety and sanitation guidelines, consistent with management and fiscal limits.
- Demonstrated versatility in culinary skills by preparing various types of cuisine for themed events or special occasions.
- Ensured compliance with health codes and regulations by regularly inspecting kitchen equipment and facilities.
- Maintained a safe and sanitary working environment by diligently adhering to established cleaning protocols and procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
92G Food Service Specialist
US Army
10.2009 - 05.2015
- Provided exceptional customer service by addressing diners'' questions, concerns, or special dietary needs promptly and professionally.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow staff members.
- Anticipated potential challenges during busy periods, adjusting workload accordingly to maintain consistent quality across all dishes served.
- Streamlined food preparation processes by implementing efficient time-management techniques.
- Increased customer satisfaction by consistently preparing high-quality meals according to recipe specifications.
- Prepared meals according to food safety and sanitation guidelines, consistent with management and fiscal limits.
- Supported seamless operations during high-volume periods through accurate order preparation and timely delivery of dishes to guests.
- Demonstrated versatility in culinary skills by preparing various types of cuisine for themed events or special occasions.
- Ensured compliance with health codes and regulations by regularly inspecting kitchen equipment and facilities.
- Maintained a safe and sanitary working environment by diligently adhering to established cleaning protocols and procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
No Degree - Biological Sciences/Genetics, Cells
Arizona State University
Tempe, AZAssociate of Arts - Medical Administrative-Billing And Coding
Keiser University
Fort Lauderdale, FL02.2020
Associate of Applied Science - Business
Tsuda School of Business
Tokyo, Japan03.1994
High School Diploma -
Ichikawa Higashi High School
Ichikawa, Japan03.1992
Skills
- Customer Support
- Payment Processing
- Call center experience
- Customer Focus
- Follow-up skills
- System Documentation
- File Management
- Order Processing
- Client Support
- Database Management
- Account Management
- Administrative and Office Support
- Microsoft Office
- Data Entry
Languages
Japanese
Native or Bilingual
Timeline
Client Service Representative
VCA Southpaws Veterinary Specialty & Emergency
05.2023 - Current
Floral Customer Service Representative
Harris Teeter
08.2022 - 05.2023
Floral Customer Service Representative
Wegmans
12.2021 - 08.2022
Patient Account Representative
Maternal Fetal Associates
09.2021 - 01.2022
Full-time student
03.2019 - 09.2021
Patient Account Representative
Brigham and Women's Hospital
10.2018 - 03.2019
Medical Office Receptionist/Patient Account Representative
Office of Kyoko Okamura MD, MPH
08.2017 - 09.2018
92G Food Service Specialist
US Army Reserve
05.2015 - 06.2016
92G Food Service Specialist
US Army
10.2009 - 05.2015
No Degree - Biological Sciences/Genetics, Cells
Arizona State University
Associate of Arts - Medical Administrative-Billing And Coding
Keiser University
Associate of Applied Science - Business
Tsuda School of Business
High School Diploma -
Ichikawa Higashi High School
Similar Profiles
Tristan MitchellTristan Mitchell
Customer Service/Front desk associate at VCA Capital Area Veterinary Emergency and Specialty HospitalCustomer Service/Front desk associate at VCA Capital Area Veterinary Emergency and Specialty Hospital
Lindsay Matrumalo, CVBLLindsay Matrumalo, CVBL
Hospital Director at Vca Capital Area Veterinary Emergency And SpecialtyHospital Director at Vca Capital Area Veterinary Emergency And Specialty
Simone BenedettoSimone Benedetto
Veterinary Assistant at VCA 404 Veterinary Emergency & Referral HospitalVeterinary Assistant at VCA 404 Veterinary Emergency & Referral Hospital