Madolyn Small
El Paso,TX
Summary
Seeking patient centered work with ability to provide clinical care and coordination skills, assessing, and implementing needs of the clients and providers. History with assisting clients for their inpatient and outpatient treatments and coordinating post-treatment care. Performance of medical reviews and assessments that coordinate quality care for patients while assisting members with total care. Skilled in prioritization and high stress environments while focused on delivering cost-effective, high-quality medical care. Managing total nursing care using nursing standards ethics and evidence base practice. Provide critical thinking and communication/teamwork skills with the ability to work independently. Hardworking individual with experience working in the healthcare field. Knowledge of requirements for Medicare, and Medicaid compliance. Ability to be a multitasker while completing deadlines. Expert knowledge of software including MS Office, Excel, PowerPoint, Zoom, Teams, Outlook, TruCare and Docucare. Always willing to go extra mile to meet expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Care Manager
Superior Health Care
Dallas, TX
10.2021 - Current
- Performance with telephonic and tele-health assessments and evaluations of member’s needs to achieve and maintain A wellness state while providing assistance with DME authorizations, assessments documentation and care coordination of appointments.
- Knowledge working with Medicare, Medicaid and dual-eligible populations.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Ability to meet deadlines, prioritize and manage multiple caseloads, while maintaining skills necessary to respond to complex, high stress and fast-paced environments.
- Trained in clinical charting/ compliance documentation
- History of maintaining patient privacy and confidentiality
- Ability to demonstrate adaptability, flexibility, and self-motivation, and an ability to work independently
- Substantial knowledge of Microsoft Office including SharePoint, Outlook, PowerPoint, Excel and Word.
- Assisting with end of life care and comfort
- History of comprehensive, concurrent review of inpatient records on assigned service areas providing complete and accurate clinician documentation is completed and inserted for compliant coding records.
- Ability to develop care plans in partnership with members and their caregivers utilizing assessments, goals, interventions and outcomes.
- Demonstrated ability to manage 30+ cases per month with experience using TruCare software.
- Knowledge of insurance industry and claims management including workers' compensation, no-fault, liability and benefit entitlement and ability to read through complex documents.
Charge Nurse Double Weekends
Ambrosio Veterans Home
El Paso , TX
03.2022 - 10.2022
- Performed Charge nurse duties providing medical care of vulnerable veteran populations with 30 memory care patients.
- Monitored nursing care, patient assessment processes and treatment implementations.
- Implemented quality patient care techniques to align with safety, health and organizational regulations.
- Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Assisted veterans and dependents in nursing care providing daily medication administration, assessments, care, and treatment.
- Assessed veteran abilities and physical and emotional needs of clients to determine appropriate interventions.
- Performed PTSD Interventions and deescalation techniques.
- Conducted patient medication assessments and responses and communicated any changes in status with the providers.
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for patients rights daily
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional nursing care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Updated patient charts with data to keep records current and support accurate treatments performed
- Conferred with physicians about diagnoses and treatment approaches.
- Provided education to patients and caregivers of proper wound management and disease process
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic counts at end of each shift.
LVN Charge Nurse
Pebble Creek Nursing Center
El Paso, TX
04.2021 - 04.2022
- Successfully provided safe nursing care to over 20 skilled care patients with complex diseases and treatments.
- Implemented quality patient care to align with maintaining organizational regulations and safety.
- Documented care of patients' electronic medical record, relaying information to staff and care providers to facilitate continuity of care.
- Nursing duties, monitoring patients, conducting assessments, diagnosis, interventions, planning and treatment protocol.
- Managed JP drains and chest, nasogastric, G and peg tubes.
- Administered medications per physicians order.
- Specialized care to patients with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes and sepsis.
- Initiated care plans treatments
- Documented records of care performed for each patient
- Provided emergency care for stabilization
- Assisted long-term care residents with bathing, dressing, feeding and other daily living activities.
- Updated patient medical records and services provided, using Docucare software.
Registered Phlebotomist
Carlsbad Medical Center
Carlsbad, NM
03.2020 - 01.2021
- Obtained blood specimens by performing venipunctures and finger stick more than 60 per day
- Reviewed blood and specimen collection orders, alerting nurses or providers of discrepancies
- Performed bedside tests and drew blood from veins
- Completed donor eligibility by performing screenings, interviewing prospective donors, and assessing history
- Collected and analyzed blood, urine and tissue samples.
- Assisted pathology department by identifying microorganisms active in samples and cultivated strains to support clinical diagnostics of patients.
Lab Researcher
Chaminade University
Honolulu, HI
01.2015 - 01.2019
- Learned new laboratory techniques and applied expertise in carrying out enhanced experiments under supervision of senior lab members.
- Demonstrated competence in collecting lab samples for testing.
- Carefully reviewed test results for accuracy.
- Analyzed data to create and organize graphs, charts, and documents for publications and presentation.
- Conducted DNA, RNA and protein extraction and quantification using spectrophotometer and gel electrophoresis.
- Developed, maintained and improved experimental data spreadsheets.
- Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
- Assisted in 40 trials of cancer studies using mice and genomic software.
Education
Associate of Science - Registered Nursing
New Mexico State University - Dona Ana Community College
Las Cruces, NM08.2022
Bachelor of Science - Cellular And Molecular Biology
Chaminade University of Honolulu
Honolulu, HI05.2019
Skills
- Competent nurse with excellent assessment skills, analytical thinker, dedicated problem solver, with great verbal and written communication performance
- Success with designing care plans that ensure seamless continuity of care, while minimizing potential for duplication of services, and reducing fragmentation of gaps in care
- Strong interpersonal and culturally competent skills
- Trained in delivering SBAR communication and report
- Successful ability to communicate results of assessments and audit tasks to supervisors in a timely manner
- Accurate assessment, documentation and completion of assignments handling 30 or more cases
- Success with meeting deadlines and managing multiple tasks, assessments, followup contacts and reviews
- Ability to adapt and respond to complex, fast-paced environments
- Preventing adverse patient events to minimize poor outcomes, providing stability and maintaining CMS and Medicare compliance
- Demonstrating adaptability, flexibility, and self-motivation while working independently
- Expert knowledge of Microsoft Office including SharePoint, Outlook, PowerPoint, Excel and Word
- Conducting comprehensive reviews of charts including patient records and providing documentation reviews while maintaining compliance
- Gastrostomy tubes skills and tracheostomy skills
- Specialty experience with training in Memory care patients
- Prevention care/change in condition assessments
- Success with case management services for assigned member including performing risk-identification, pre-service concurrent, and retrospective reviews with accurate documentation of medical diseases and ICD criteria needed for successful claims and reimbursements
- Compliance with all accreditation of State and Federal guidelines
- Crisis Intervention and training skills
- Proficient in Medical Terminology, Anatomy, Physiology, Pharmacology, Medication side effects recognition and navigating Electronic Health Record Systems / EHR performance
- Knowledge and training of DRG guidelines and required documentation components for accurate code/DRG assignment
- Proven record of independently performing project initiation and completion
Certification
- BLS American Heart Association
- IV CERTIFICATION
- Phlebotomy Certification AACN
Timeline
Charge Nurse Double Weekends
Ambrosio Veterans Home
03.2022 - 10.2022
Clinical Care Manager
Superior Health Care
10.2021 - Current
LVN Charge Nurse
Pebble Creek Nursing Center
04.2021 - 04.2022
Registered Phlebotomist
Carlsbad Medical Center
03.2020 - 01.2021
Lab Researcher
Chaminade University
01.2015 - 01.2019
Associate of Science - Registered Nursing
New Mexico State University - Dona Ana Community College
Bachelor of Science - Cellular And Molecular Biology
Chaminade University of Honolulu
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