Madonna Brady
Aurora,CO
Summary
High-energy Hotel management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Hampton Inn By Hilton
04.2020 - 12.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Field complaints and concerns to help resolve conflicts and challenges.
- Training and supervision of housekeeping and front desk staff
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Enforced quality assurance protocols to deliver ideal customer experiences.
VIP Cocktail Server
MGM Grand Casino
05.2009 - 04.2020
- Increased customer satisfaction by providing exemplary cocktail service and attention to detail.
- Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
- Enforced strict hygiene standards when handling glassware, utensils, and beverages to ensure guest safety and satisfaction.
- Maintained exceptional knowledge of menu offerings to accommodate dietary restrictions and preferences.
- Actively participated in continuous learning opportunities such as product tastings or industry seminars to stay current with the latest trends and innovations.
- Assisted management in training new hires, sharing best practices for excellent service delivery.
- Anticipated guests'' needs proactively while providing attentive yet discreet service in line with their expectations.
- Collaborated with bartenders to develop creative, signature cocktails that became customer favorites.
- Increased sales significantly by upselling higher-end products to customers.
Education
Certificate -
Crescent School Bartending And Gaming
Las Vegas, NV06.2007
Associate of Arts - Business Management
Milwaukee Area Technical College
Milwaukee, WI06.2005
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Customer Relationship Management (CRM)
- Customer Retention
- Staff Scheduling
- Sales Tracking
Timeline
Assistant General Manager
Hampton Inn By Hilton
04.2020 - 12.2023
VIP Cocktail Server
MGM Grand Casino
05.2009 - 04.2020
Certificate -
Crescent School Bartending And Gaming
Associate of Arts - Business Management
Milwaukee Area Technical College