MADONNA FROST
Lake Forest
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server
Hennessey's Tavern
Dana Point
12.2024 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Wood Ranch
Irvine
08.2024 - 12.2024
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Cook, Cashier, Manager
Flippin Pizza
Mission Viejo
07.2019 - 08.2024
- Delivered exceptional customer service while managing a team of 4-6 employees.
- Trained new team members, fostering strong relationships and facilitating career development.
- Executed company policies to uphold cleanliness and safety standards in the workplace.
- Maintained a safe environment, resulting in increased crew satisfaction.
- Served all in-line customers promptly to enhance operational efficiency.
- Ensured adherence to safety standards for office and equipment cleanliness.
- Promoted high standards of staff conduct and professionalism at all times.
Server
Carrabbas Italian Grill
Wesley Chapel
04.2022 - 01.2023
- Demonstrated strong interpersonal skills by interacting professionally with colleagues and customers.
- Ensured optimal guest experiences through prompt seating, order taking, serving, and clearing.
- Managed orders and financial transactions using digital Point of Sale system.
- Recommended menu items based on customer preferences, successfully upselling complementary dishes.
- Resolved customer concerns through effective negotiation and communication strategies.
- Achieved consistent tip percentages of 18 or above through exceptional service.
- Served guests efficiently in fast-paced environments while optimizing time management.
- Assisted team members to enhance efficiency during peak attendance periods.
Education
Diploma -
Trabuco Hills High
01.2021
Skills
- Time management
- Leadership
- Flexibility
- Problem solving
- Customer service
- Communication
- Active listening
- Adaptability
- Organization
- Order management
- Point of sale
- Menu knowledge
- Team collaboration
- Upselling techniques
- Conflict resolution
- Effective communication
- Table bussing
- Hospitality service expertise
Timeline
Server
Hennessey's Tavern
12.2024 - Current
Server
Wood Ranch
08.2024 - 12.2024
Server
Carrabbas Italian Grill
04.2022 - 01.2023
Cook, Cashier, Manager
Flippin Pizza
07.2019 - 08.2024
Diploma -
Trabuco Hills High
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