Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Madonna Zuniga

Sandy Springs,GA

Summary

Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.

Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Front Office Assistant

Procare ultrasound
, Georgia
03.2024 - 03.2025
  • Answer phone calls
  • Appointment setting
  • Processing payments
  • Schedule appointments
  • Verify insurance
  • Registering and checking in patients in a timely manner;
  • Preparing necessary documents for the visit; notifying provider of patients' late arrival; rescheduling or moving late arriving patients when necessary.
  • Fax and email reports
  • Data entry
  • had about 30 pt

House and Pet Sitter

Rover
01.2025 - Current
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
  • Communicated with homeowner via phone or text.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
  • Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Improved client satisfaction by providing attentive and personalized house and pet sitting services.
  • Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.
  • Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.

Instacart Shopper

Instacart
01.2019 - Current
  • Delivered groceries to customers
  • Made sure everything was picked out as if it were for me.

Tax Expert

Turbo Tax
02.2025 - 04.2025
  • Maintained thorough and current understanding of applicable tax laws.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
  • Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
  • Reviewed financial statements for accuracy and integrity.
  • Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
  • Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
  • Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.

Patient Care Coordinator

Teladoc
11.2024 - 02.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.

Waitress

Taqueria el Rey Del taco
06.2010 - 01.2019
  • Assisting customers in a timely manner being kind and attentive to make sure their visit goes well and they enjoy themselves
  • I also was a cashier at this job made sure money was all there
  • Made sure customer had a great visit and we’re happy
  • Cashed them out interacting with them with a big smile on face
  • Face of the company

Office Assistant

Meineke Car Care
03.2018 - 11.2018
  • Book keeping
  • Typing receipts into computer
  • Organized documents
  • Taking calls when needed
  • Mailing things off to post office
  • And assisted boss when things were behind to catch up

Scheduler

Ronald Mcdonalds
01.2009 - 01.2010
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.

Data Entry Volunteer

Latin American Association
01.2008 - 01.2009
  • Streamlined data entry processes for increased efficiency and productivity.
  • Participated in training sessions for new volunteers, sharing best practices for accurate and efficient data entry work.
  • Handled large volumes of numerical data without compromising attention to detail or overall accuracy rates.
  • Supported research projects by collecting, organizing, and entering relevant data accurately and efficiently.
  • Assisted in database management, contributing to better organization and accessibility of information.
  • Performed routine maintenance on databases by regularly updating existing records with new information as it became available.
  • Compiled, sorted, and verified accuracy for entries to maintain database integrity.
  • Consolidated and copied information from source documents to expand database reach.
  • Applied data programming techniques and procedures to streamline data access.
  • Honored data privacy and integrity regulations and standards as mandated by governmental and organizational policy.

Education

GED -

Lakeside High School
Atlanta, GA
08.2010

Skills

  • Typing
  • Microsoft Outlook
  • Customer service
  • Delivery Driver Experience
  • Computer Skills
  • Front desk
  • Personal assistant experience
  • Driving
  • Office management
  • Computer skills
  • Medical office experience
  • Clerical experience
  • Word processing
  • Computer literacy
  • Time management
  • Communication skills
  • Filing
  • Insurance Verification ( 1 year)
  • Listening skills
  • File organization
  • Problem-solving skills
  • Data entry
  • Administrative skills
  • Scheduling appointments
  • Reception duties
  • Billing and invoicing
  • Mail handling
  • Appointment setting
  • File management
  • Scheduling and calendar management
  • Patient charting
  • Schedule management
  • Document management
  • Insurance verification
  • Hospitality services
  • Effective planning
  • Meeting planning
  • Calendar management
  • Medical terminology
  • Conflict management
  • Fluent in ENGLISH and SPANISH
  • Check-in management
  • Documentation and recordkeeping
  • Support services
  • Filing and data archiving
  • Professional and mature
  • Strong problem solver

Certification

Driver's License

Languages

Spanish - Fluent

Additional Information

  • Teamwork
  • Google Suite
  • Digital file organization
  • Data entry
  • Bookkeeping
  • Phone etiquette
  • Prioritization
  • Invoicing
  • Scheduling
  • Report and document preparation
  • Records management
  • Resilience
  • Research
  • Interpersonal skills
  • Editing
  • Active listening
  • Call routing
  • Positivity

Timeline

Tax Expert

Turbo Tax
02.2025 - 04.2025

House and Pet Sitter

Rover
01.2025 - Current

Patient Care Coordinator

Teladoc
11.2024 - 02.2025

Front Office Assistant

Procare ultrasound
03.2024 - 03.2025

Instacart Shopper

Instacart
01.2019 - Current

Office Assistant

Meineke Car Care
03.2018 - 11.2018

Waitress

Taqueria el Rey Del taco
06.2010 - 01.2019

Scheduler

Ronald Mcdonalds
01.2009 - 01.2010

Data Entry Volunteer

Latin American Association
01.2008 - 01.2009

GED -

Lakeside High School