MADONNA KOCH
Buffalo,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking an opportunity join a US-based airline.
Overview
4
4
years of professional experience
Work History
Stand Attendant and Barista
Areas USA / Buffalo Niagara International Airport
Buffalo, NY
12.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of stand area to enhance customer experience.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Trained new staff on operational procedures and customer interaction techniques, fostering team development.
- Monitored inventory levels, ensuring product availability and timely restocking of supplies.
- Implemented safety protocols to maintain compliance with health regulations and standards.
- Maintained knowledge of menu offerings, ingredients, and preparation methods to provide detailed information to guests as needed.
- Implemented time-management skills to balance multiple tasks simultaneously in a fast-paced environment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Long-Term Substitute Teacher
NOTRE DAME ACADEMY
Buffalo, NY
09.2022 - 06.2023
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided classroom instruction outlined in teacher's lesson plans.
Customer Service Attendant (Seasonal)
HOYT LAKES ROW BOATS
Buffalo, NY
05.2022 - 09.2022
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Answered guest questions regarding amenities and services and offered assistance in solving problems.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Approached encounters with guests and colleagues in courteous and service-oriented manner, creating friendly work environment.
Education
HIGH SCHOOL DIPLOMA - undefined
Lewis J. Bennett School of Innovative Technology
Buffalo, NY06-2021
Skills
- Calm and Professional Under Pressure
- Customer Service
- Creative Problem Solving
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Verbal Communication
- Safety Regulations
- Team-Oriented and Cooperative
Timeline
Stand Attendant and Barista
Areas USA / Buffalo Niagara International Airport
12.2023 - Current
Long-Term Substitute Teacher
NOTRE DAME ACADEMY
09.2022 - 06.2023
Customer Service Attendant (Seasonal)
HOYT LAKES ROW BOATS
05.2022 - 09.2022
HIGH SCHOOL DIPLOMA - undefined
Lewis J. Bennett School of Innovative Technology