Madonna Martinez
Palmdale,USA
Summary
Direct Support Professional dedicated to enhancing client independence through tailored care plans and effective medication management. Extensive experience in providing emotional support, ensuring safety, and assisting individuals with daily living activities, while demonstrating strong crisis management and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Home Care Provider
In Home Supportive Services
Palmdale, CA
06.2015 - Current
- Assisted with daily activities, ensuring client dignity and comfort during bathing, dressing, grooming, and oral hygiene.
- Performing light housekeeping, laundry, and meal preparation according to the client's dietary needs.
- Providing medication reminders and assisting with certain paramedical services if authorized.
- Monitored individuals with confusion or mental impairments to ensure safety and prevent accidents.
- Provided emotional support and companionship, fostering a positive and engaging environment for clients.
Foster Parent
Los Angeles County
Palmdale, CA
03.2015 - Current
- Nurtured child's physical, emotional, and educational growth through guidance, discipline, and positive life experiences, fostering development.
- Collaborated with social workers, school personnel, and medical providers to develop and implement care plans, coordinating appointments and meetings.
- Provided secure, family-like atmosphere while ensuring child's basic needs (food, shelter, clothing) were met.
- Provide daily support to individual with mental disability (psychological, Cognitive, and intellectual).
- Follow daily routines such as getting ready, planning the day, time management, and completing daily tasks.
- Provided transportation support to facilitate attendance at appointments and educational activities.
- Administered morning and evening medications.
NEMT Driver/ Dispatcher
Medix Transportation
Santa Clarita, CA
11.2023 - 08.2026
- Safely transported clients to appointments at hospitals, clinics, and healthcare facilities.
- Assisted passengers with mobility challenges during vehicle entry and exit, ensuring safe and comfortable transportation.
- Operated wheelchair lifts and secured wheelchairs or patients during transport.
- Utilized software to plan efficient routes, coordinating multiple passengers to optimize trip schedules.
- Organized transportation routes based on operational demands for maximum efficiency. Organized transportation routes based on operational needs and priorities to maximize efficiency.
- Allocated specific drivers to designated trips to ensure timely service. Allocated specific trips and vehicles to ensure timely pickups and drop-offs.
- Managed customer inquiries, delivering accurate information on services to enhance client satisfaction.
- Managed high call volumes while ensuring precise data entry and resolution of service complaints.
Case Manager/House Manager
ASAP Personal Care
Palmdale, CA
02.2017 - 11.2021
- Facilitated client progress towards plan of care goals through comprehensive case reviews.
- Meet directly with residents weekly to ensure safety and needs of residents are being met.
- Ensured safety of residents by maintaining secure premises and monitoring activities.
- Coordinated resource and supportive services to address client needs effectively.
- Collaborated with Valley Oasis to secure housing for Transitional Age Youth (TAY), enhancing their stability.
- Maintained resident records by reviewing case notes, logging events and progress.
Education
AA - Social & Behavioral Science
Antelope Valley College
Lancaster, CA06-2027
Skills
- Patient care
- Medication administration
- Crisis intervention
- Behavioral support
- Case management
- Client advocacy
- First aid certified
- Communication skills
- Interpersonal communication
- Team collaboration
- Adaptability
- Critical thinking
Timeline
NEMT Driver/ Dispatcher
Medix Transportation
11.2023 - 08.2026
Case Manager/House Manager
ASAP Personal Care
02.2017 - 11.2021
Home Care Provider
In Home Supportive Services
06.2015 - Current
Foster Parent
Los Angeles County
03.2015 - Current
AA - Social & Behavioral Science
Antelope Valley College