Madonna Ramsis

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Conducted legal research to support attorneys in case preparation.• Drafted legal documents, such as pleadings, contracts, and affidavits.• Assisted in trial preparation by organizing exhibits and witness information.• Managed and maintained case files, ensuring proper organization and documentation.• Scheduled client meetings, court appearances, and depositions.• Performed administrative tasks, including answering phone calls, responding to emails, and maintaining office supplies• Reviewed and summarized legal documents, such as contracts and court filings.• Collaborated with attorneys to ensure accurate and timely document filing with courts.• Maintained client confidentiality and adhered to ethical and professional standards in all tasks.

• Scheduling, managing calendars, and handling correspondence

• Ordering supplies and maintaining equipment

• Answering calls and emails

• Assisting with budgeting and invoicing

• Supporting HR with onboarding and record-keeping

• Organizing meetings and events

• Managing office cleanliness and safety

• Maintaining files and databases

• Enforcing policies and resolving issues

Managed data input and storage processes across various formats including written and electronic/magnetic.

Processed information by entering data with precision.

Managed diverse channels of communication with external stakeholders through in-person meetings, written messages, telephonic conversations and emails.

Communicated information to team members through various channels.

• Observing, receiving, and otherwise obtaining information from all relevant sources.

• Maintain the order of legal documents.

• Prepare legal documents.

Analyzed pertinent legal documents for informed decision making.

Coordinated with courthouse team to validate records.

Consulted with legal professionals to offer information.

Overseeing daily hotel operations, including front desk, housekeeping, and maintenance

• Ensuring exceptional guest satisfaction and addressing guest complaints

• Managing budgets, monitoring expenses, and maximizing profitability

• Hiring, training, and supervising staff to maintain high service standards

• Implementing Hilton brand standards and compliance with company policies

• Developing and executing marketing strategies to increase occupancy

• Analyzing performance metrics and preparing reports for upper management

• Coordinating with other departments for smooth operations and effective communication

• Ensuring safety, health, and security standards are met