Madonna Rice
Summary
Dedicated and detail-oriented professional with a background in administrative support, operations management, and customer service. I am seeking a challenging position to leverage my strong organizational skills, multi-tasking ability, and commitment to delivering high-quality work. With a passion for streamlining processes and a track record of successfully overseeing office operations, I aim to contribute to the continued success and growth of any company I can be a part of.
Overview
10
10
years of professional experience
Work History
Administrative Assistant II
Maryland Mental Health Group- Legal Division
Baltimore, MD
01.2022 - Current
- Assisting hearing representatives and expert witnesses with calendar
- Preparing notices of hearing, notice of representation, and other opening pleadings
- Data entry into bill review system and DWC EAMS database
- Fielding in-bound calls from attorneys, examiners, and WCAB staff
- Maintaining court calendar and following up on unpaid invoices.
Sales Operations Representative
Saks Fifth Avenue, Inc.
Woodbridge, VA
01.2014 - 01.2022
- Greeted and assisted customers in a friendly and professional manner
- Achieved and exceeded sales targets by actively engaging with customers, understanding their preferences, and recommending appropriate products
- Addressed customer inquiries, concerns, and feedback with professionalism and courtesy
- Balanced registers and maintained transaction log.
Community Manager
REGUS
Fort Washington, MD
01.2017 - 01.2021
- Responsible for overseeing office with 300+ clients and virtual assistants
- Streamlined operations by communicating efficiently with clients
- Maintained meticulous records, budget mgmt
- And internal collaboration
- Performed clerical duties including mailing, filing, placing orders for office inventory, designing spreadsheets, floor plans, mail merging, and business templates
- Retained strong relationships that led to client acquisition, expansion, and referral.
Education
Dias Real Estate Academy
Allied Health, LLC (Phlebotomy)
Pierce College (Nursing & General Studies)
Skills
- Office Administration
- Filing
- Database Management
- Information Security
- Quality Assurance
References
References are available upon request.
Timeline
Administrative Assistant II
Maryland Mental Health Group- Legal Division
01.2022 - Current
Community Manager
REGUS
01.2017 - 01.2021
Sales Operations Representative
Saks Fifth Avenue, Inc.
01.2014 - 01.2022
Dias Real Estate Academy
Allied Health, LLC (Phlebotomy)
Pierce College (Nursing & General Studies)
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