Madonna Suber
Colorado Springs,CO
Summary
Proven expertise in quality assurance and customer interaction, honed at MaidPro Colorado Springs. Excelled in elevating service standards through meticulous record keeping and effective communication, significantly enhancing client satisfaction. Skilled in complex problem-solving and time management, consistently delivering excellence in administrative support and customer service. Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence. Polite and attentive professional offering excellent customer service, organization and time management skills. Well-rounded professional possessing excellent clerical and team support abilities. Punctual professional committed to satisfying customer needs and meeting store demands.
Overview
2
2
years of professional experience
Work History
Office Assistant
MaidPro Colorado Springs
Colorado Springs, CO
11.2017 - 11.2019
Administrative Support - Assisted in daily administrative tasks, such as managing phone calls, emails, and correspondence related to client inquiries and service requests. Scheduling coordinated and scheduled cleaning appointments for clients, ensuring optimal allocation of resources and staff availability.
Customer Service - Provided excellent customer service by addressing client concerns, managing feedback, and ensuring a high level of satisfaction with services.
Record Keeping - Maintained accurate records of client interactions, service schedules, and employee performance, contributing to the development of customer loyalty.
Reporting - Generated reports on customer feedback and service quality, helping to ensure compliance with company standards and local regulations.
Quality Assurance - Helped implement quality assurance standards by monitoring service delivery, and assisting in the training of cleaning staff.
Work Order Preparation - Prepared work orders for the following day, ensuring that all necessary information is communicated to the cleaning staff for efficient service delivery.
Education
Discovery Canyon Campus High School
ColoradoSkills
- Stock replenishment
- Order picking and processing
- Merchandise display
- Delivery logging
- Positive attitude
- Verbal and written communication
- Time management
- Quality assurance
- Equipment monitoring
- Heavy lifting
- Customer interaction
- Record keeping
- Complex Problem-solving
Affiliations
- Strength training
- Volunteer work with Salvation Army
- Spanish language learner
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Assistant
MaidPro Colorado Springs
11.2017 - 11.2019
Discovery Canyon Campus High School
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