Madora Powell
Hamden,CT
Summary
Solutions-centered candidate with proven experience across all areas of facility operations.
Healthcare professional skilled in leading care teams and overseeing complex care operations. Known for driving improvements in patient outcomes and staff efficiency through strategic planning and robust training programs. Focused on fostering collaborative environment that adapts to changing needs, ensuring consistent and reliable care delivery.
Overview
25
25
years of professional experience
Work History
Traditional Care Director
Benchmark Senior Living
07.2022 - Current
- The Traditional Care Director maintains responsibility for the Traditional Assisted Living Program and all program functions within the Benchmark Community. Responsibilities include the day-to-day delivery of services and programs including resident and family satisfaction. Operating the Assisted Living program includes, but is not limited to, hiring, supervising, educating, developing, supporting, and coaching all the Assisted Living Resident Care Associates; customer and family relations; quality assurance; regulatory compliance and economic management. The program’s goal is to provide an environment that maintains each resident’s highest level of physical, social, and psychological well-being.
- Mentored staff through training programs focused on best practices in senior care management.
- Collaborated with families to create personalized care plans addressing individual needs and preferences.
- Facilitated regular staff meetings to promote communication, address concerns, and enhance team cohesion.
- Assisted in daily rounds to observe residents and confirm met health needs.
- Served as a key liaison between the nursing department and other disciplines within the organization, ensuring seamless integration of services.
Acting Chief Operating Officer
FCP Live-In
01.2020 - 01.2021
- Direct daily operations, staff management, fiscal oversight, and budgetary controls to enhance the work of employees through tactical planning and scaling. Partner with CEO in coordinating efforts in governing Boards and conducting successful Board meetings. Ensure project alignment with short-/long-term goals and overarching business objectives.
- Developed and executed comprehensive training programs, fostering staff development and improving retention rates.
- Established key performance indicators to monitor departmental productivity and drive continuous improvement efforts.
- Managed crisis situations effectively, ensuring business continuity while maintaining high service standards for clients.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
Director of Operations
FCP Live-In
01.2014 - 01.2020
- Oversee quality assurance and operational and internal/external budgetary oversight. Monitored operational performance of all departments (Transportation, Scheduling, Payroll/Accounts Receivables), ensuring regulatory compliance.
Memory Care Director
Maplewood Senior Living
01.2012 - 01.2014
- Led, directed, and evaluated care personnel workflow activities and monthly budget. Facilitated Dementia training for associates as well as families.
Clinical Care Coordinator
Benchmark Senior Living
01.2001 - 01.2012
- The Clinical Coordinator assists the RCD with all administrative tasks for the nursing Department.
- Evaluated resident needs regularly, adjusting care plans to ensure optimal outcomes and quality of life.
- Built strong relationships with patients and families for optimized care satisfaction.
Education
Associate Degree - Healthcare Administration
University of Phoenix
06.2010
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA06-2026
Skills
- Microsoft office suite
- Yardi
- Dimensions
- Paycom
- UltiPro
- ERSP
- Generations
- Google docs
- UKG (Ultimate Kronos Group)
- Care plan development
- Staff development
- Recruitment
- Interdisciplinary collaboration
- Long-term planning
- Evidence-based leadership
- Operational management
- Team management
- Assessment skills
- Care planning
- Monitoring staff
- Conducting assessments
- Setting schedules
- Determining patient risk levels
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Critical thinking
- Adaptability and flexibility
ACTIVITIES
Certified food handler. Donated time to the local food shelters serving food to those less fortunate. mentored ladies with substance abuse at a local church. Helped them with recourses, clothing, and supplies to aid in their recovery
Timeline
Traditional Care Director
Benchmark Senior Living
07.2022 - Current
Acting Chief Operating Officer
FCP Live-In
01.2020 - 01.2021
Director of Operations
FCP Live-In
01.2014 - 01.2020
Memory Care Director
Maplewood Senior Living
01.2012 - 01.2014
Clinical Care Coordinator
Benchmark Senior Living
01.2001 - 01.2012
Associate Degree - Healthcare Administration
University of Phoenix
Bachelor of Science - Business Administration And Management
Liberty University
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