Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Madora Sullivan

Burleson,TX

Summary


Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in management, scheduling, data entry and human resources. I'm a firm believer that if you love what you do you will excel and mentor others to do their best also.

Overview

2026
2026
years of professional experience

Work History

Administrative Assistant

Burnetts Staffing
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interviewed employees of the HUD/Government Agency to assure the staff were paid accordingly to their job description. This included video calls interviews as well as phone interviews.
  • Maintained notes and recommendations for employees and adjustments that might make the agency run more effectively and efficiently.

Reservation Agent

North Texas Jellystone Park
02.2024 - Current
  • Established and cultivated relationships with our guests to provide easy and personal check in service.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Top sales 9 out of 12 months.

Owner/Operator Restaurant

Jake's
11.2020 - 06.2023
  • Managed day-to-day business operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Associate of Applied Science - Human Resources Development

Hinds Community College
Pearl, MS
05-2012

Skills

  • Bookkeeping
  • Account reconciliation
  • Compensation and benefits
  • Computer proficiency
  • Customer relations
  • AP/AR proficiency
  • Workers' compensation
  • Payroll and budgeting
  • Customer service

Timeline

Reservation Agent

North Texas Jellystone Park
02.2024 - Current

Owner/Operator Restaurant

Jake's
11.2020 - 06.2023

Administrative Assistant

Burnetts Staffing

Associate of Applied Science - Human Resources Development

Hinds Community College

Similar Profiles

CREATE PROFILE
Madora Sullivan