Mady Janary Cadapan
Santa Cruz
Summary
An experienced Compliance Analyst with a demonstrated history of working in the gambling industry, conducting root-cause analysis and process improvement within Safer Gambling, Customer Due Diligence and Anti Money Laundering controls to ensure that the organization's operations and procedures meets the regulatory compliance standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A person with confidence when it comes to reporting important information, updates, and findings to the audience.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Fraud and Risk Analyst
KHK Games Inc.
04.2024 - Current
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Compliance Analyst
WHG Customer Service Inc. Ph.
7 2021 - 02.2024
- Identifies process gaps within Safer Gambling, Customer Due Diligence and Anti Money Laundering's controls in all WHG brands and markets (UK, Sweden, Denmark, Spain, Italy, and Rest of World) in line with the regulatory requirements
- Conducting monthly sample-based testing of the performance of our key compliance controls
- Monitor key compliance reports to identify risks and exceptions for further investigation
- Evidencing and recording findings from testing and analyzing findings against process requirements
- Conducting root cause analysis when weaknesses or failings are identified
- Working with Group Compliance stakeholders to prepare monthly reports on findings for consumption by senior management and divisional compliance and business units
- Working with the Group Compliance Manager to identify opportunities to improve the quality of testing, particularly through automation and reporting
- Working the Group Compliance Manager and BI to develop a set of exception reports around key compliance areas
- Developing working knowledge of the relevant regulatory requirements, guidance, and codes of conduct applicable to William Hill's operations
- Developing a deep understanding of William Hill's operational compliance processes
- Extract and compile customers operations activities required for the monitoring review reference the related policies, procedures, and processes
Payments Promotion Officer
WHG Customer Service Inc. Ph.
10.2020 - 05.2021
- Responsible for giving out promotions, bonuses, or tokens to the eligible customers as 'Gesture of Good Will' for playing with William Hill
- Informs the customers about the tokens or bonuses credited to their accounts via email using Right Now.
Payments Auditor
WHG Customer Service Philippines Inc.
11.2019 - 10.2020
- Responsible for checking if a withdrawal should be released to the customer by thoroughly checking the customer's profile
- If the withdrawal was from the customer's winnings, the account will be escalated to the relevant team to investigate if the winnings were legitimate
- The relevant team will then forward the account for game play check
- Requests required documents to the customer as part of KYC (Know Your Customer) Process prior to the release of the withdrawal.
Membership Services Associate
Resorts World Manila
05.2019 - 10.2019
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork
- Acquired potential members to join the Casino or Gaming Club by personally offering and assisting them on registration
- Cultivated loyal member base through events and promotion of members-only services.
Education
Bachelor of Science - Tourism Management
Laguna State Polytechnic University
Laguna Philippines 04.2001 -
Skills
Reporting skills
Corrective action plans
Compliance understanding
MS Office (Excel, PowerPoint, Word, Teams, and Outlook)
Data analysis
Organizational skills
Certification
National Certificate II in Travel Services
Timeline
Fraud and Risk Analyst
KHK Games Inc.
04.2024 - Current
Payments Promotion Officer
WHG Customer Service Inc. Ph.
10.2020 - 05.2021
Payments Auditor
WHG Customer Service Philippines Inc.
11.2019 - 10.2020
Membership Services Associate
Resorts World Manila
05.2019 - 10.2019
National Certificate II in Travel Services
06-2017
National Certificate III in Event Management
11-2016
Bachelor of Science - Tourism Management
Laguna State Polytechnic University
04.2001 -
Compliance Analyst
WHG Customer Service Inc. Ph.
7 2021 - 02.2024
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