Madysen DeVoogd
Ogden,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
CSR/Teller
Peoples Bank
08.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, Certificates, and IRA's.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Special Education Paraprofessional
Ogden Community Schools
01.2020 - 08.2023
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Daycare Provider
Self
08.2014 - 08.2019
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Education
High School Diploma -
Boone High School
Boone, IASkills
- Cash handling
- Account Opening/Closing and Maintenance
- Exceptional customer service
- Monthly Audits
Timeline
CSR/Teller
Peoples Bank
08.2023 - Current
Special Education Paraprofessional
Ogden Community Schools
01.2020 - 08.2023
Daycare Provider
Self
08.2014 - 08.2019
High School Diploma -
Boone High School
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