Madysen Kiley
Kerrville,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Proficient in managing boutique operations with forward-thinking and creative mindset. Skilled in merchandising and promoting products to consumers and building long-lasting relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
HCTC
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided customers with assistance for all aspects of their telecom services, billing, installation and directed them to technical support.
Boutique Owner
Groovy Girls Boutique
03.2023 - Current
- Managed financial operations of boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
Emergency Room Admissions Representative
Peterson Regional Medical Center
05.2015 - 12.2023
- Contact Number: 830-896-4200
- Greets and receives patients to be admitted by conduction personal interviews; entering demographic information; confirming pre-admission information; notifying patients accounts department of self paying patients
- Serves and protects hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and HIPPA standards
- Work in a team-oriented and collaborative environment to route messages and documents to appropriate staff
Pre Certification Specialist-Remote and Office Setting
Peterson Regional Medical Center
- Contact Number: 830-896-4200
- Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed
- Develop and implement prior authorization workflow, policies, and procedures
- Collaborate with other departments to assist in obtaining pre-authorizations in a cross-functional manner
- Consult with supervisor or nurse manager to obtain clearance that treatment regimen is considered a medical necessity
- Process referrals and submit medical records to insurance carriers to expedite prior authorization processes
- Manage correspondence with insurance companies, physicians, specialists, and patients as required
- Create patients' records and accounts and ensure that pre-authorization information is properly updated in them
- Secure patients' demographics and medical information by using great discretion and ensuring that all procedures are in sync with HIPPA compliance and regulation
Special Needs Caregiver
- Organized activities that enhanced child's physical, emotional and social well-being
- Communicated with parents about daily activities and behaviors
- Modeled appropriate social behaviors and encouraged concern for others
Education
Nursing
Northeast Lakeview College
Universal City, TXMarketing And Public Relations
Northeast Lakeview College
Universal City, TXSkills
- Customer Relations
- Proficient in Canva
- Efficient in Microsoft Word, Excel and Powerpoint
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Project Planning
- Idea Development and Brainstorming
- Project restructuring
Accomplishments
HCTC Accomplishments
- Chamber of commerce event for young professionals
- 3 Radio interviews
- 4 customer compliments
- Upgrade list for Sonora and Junction: has called the most customers on the lists. 438 calls total out of 1270.
References
- Michelle Wonder, 830-955-1990
- Kaitlyn Flores, 210-837-1730
- Brandon Mcdonald, 830-377-9841
Community Service
- Current homeless shelter volunteer at Corazon San Antonio
- Fashion for a Cause- Style Show to benefit cancer patients
- Back to school event Doyal Community Center- Distributed free school backpacks
- Habitat for Humanity
- Interact Club- prepared meals for homeless
- TXDOT Adopt-A-Highway
- Annual blood donations
Timeline
Customer Service Representative
HCTC
12.2023 - Current
Boutique Owner
Groovy Girls Boutique
03.2023 - Current
Emergency Room Admissions Representative
Peterson Regional Medical Center
05.2015 - 12.2023
Pre Certification Specialist-Remote and Office Setting
Peterson Regional Medical Center
Special Needs Caregiver
Nursing
Northeast Lakeview College
Marketing And Public Relations
Northeast Lakeview College