MADYSEN MACIAS
Conroe,TX
Summary
Dynamic customer service professional with a proven track record at Frost Bank, recognized for enhancing client experiences and fostering loyalty. Adept at multitasking and thriving under pressure, consistently contributing to team success and achieving high levels of client satisfaction.
Overview
7
7
years of professional experience
Work History
Personal Banker
Frost Bank
Conroe, TX
03.2023 - Current
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Used product knowledge and abilities to execute consumer loans and other services.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Maintained and built strong client relationships through quality, personalized interactions.
Cashier
Torchy's Tacos
Spring, TX
08.2021 - 03.2023
- Recorded and processed all orders in an organized, accurate manner.
- Settled any customer disputes in a professional and pleasant manner.
- Worked to ensure a positive, hassle-free customer experience.
- Adhered to all safety rules and guidelines.
Receptionist
Lisa Boyd MD
The Woodlands, TX
11.2019 - 08.2021
- Brought forth a positive attitude, and unwavering work ethic.
- Worked with a strong attention to detail and precision.
- Monitored daily reminder call logs.
- Assisted with many clerical and administrative tasks on an as-needed basis.
Hostess
Olive Garden
Spring, TX
11.2018 - 11.2019
- Settled any customer disputes in a professional and pleasant manner.
- Handled food with sanitation and safety in mind.
- Helped to increase customer return rates by providing excellent customer service at all times.
Hostess
Uncle Julio's
Spring, TX
09.2017 - 11.2018
- Worked to ensure a positive, hassle-free customer experience.
- Helped to increase customer return rates by providing excellent customer service at all times
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Arts - Business Field
Lone Star College
Houston, TX05-2024
Skills
- Ability to work in a team
- Excellent customer service
- Multitasking skills
- Opportunity identification
- Ability to work under pressure
- Relationship building and management
- Attention to detail
External References
- Jessica Ford, Southwest Airlines, jford2123@yahoo.com, 770-363-6768
- Taylor Hazeslip, Woodforest Bank, 713-992-2091
- Richard Huth, Civa Logistics, 281-851-2464
Timeline
Personal Banker
Frost Bank
03.2023 - Current
Cashier
Torchy's Tacos
08.2021 - 03.2023
Receptionist
Lisa Boyd MD
11.2019 - 08.2021
Hostess
Olive Garden
11.2018 - 11.2019
Hostess
Uncle Julio's
09.2017 - 11.2018
Associate of Arts - Business Field
Lone Star College