Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Itzia Carlon

West Jordan

Summary

Bilingual (Spanish/English) Certified Nursing Assistant and Customer Support Specialist with over 2 years of experience in direct care and client-facing roles. Skilled in de-escalation, schedule coordination, conflict resolution, and technical support. CPR and First Aid certified. Known for being detail-oriented, self-motivated, and an effective team player.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

After School Program Educator

Neighborhood House
  • Empowered students by teaching them effective study habits, organizational skills, and self-motivation strategies that promoted a successful learning experience.
  • Enhanced student comprehension by developing and implementing interactive learning activities.
  • Served as a mentor and role model to inspire students in achieving personal and educational goals.
  • Established a positive classroom environment that fostered open communication and mutual respect among students.
  • Promoted child safety, stability, and engagement.
  • Supervised children in a structured learning and play environment.

Direct Care Staff

West Jordan Care Center
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Technical Support Technician

Harvest Right
08.2023 - Current
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
  • Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
  • Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
  • Established a strong rapport with clients, leading to increased referrals and repeat business due to exceptional technical support services.

Clinical Intern

CNA (Manor Care & Rocky Mountain)
01.2015 - 12.2015
  • Provided quick crisis intervention strategies to assist clients with emergencies.
  • Recorded vitals, supported transfers, and communicated changes to nurses.
  • Completed 40 hours of hands-on patient care experience.

Education

High School Diploma -

Great Basin High School
Clearfield, UT

Certified Nursing Assistant Program - Nursing

Davis Technical College
Kaysville, UT
05-2015

Skills

  • Problem-solving
  • Time management
  • Clear communication
  • Team collaboration
  • Classroom management
  • Active listening
  • Flexibility and adaptability
  • Relationship building
  • Lesson planning
  • Conflict resolution
  • Child development
  • Teaching strategies
  • Customer service
  • Critical thinking
  • Problem resolution
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy

Certification

  • Clearfield Job Corps Center – Clearfield, UT
    Vocational Certificate – Health Occupations Technology | June 2015

Languages

Spanish
Native or Bilingual

Timeline

Technical Support Technician

Harvest Right
08.2023 - Current

Clinical Intern

CNA (Manor Care & Rocky Mountain)
01.2015 - 12.2015

After School Program Educator

Neighborhood House

Direct Care Staff

West Jordan Care Center

High School Diploma -

Great Basin High School

Certified Nursing Assistant Program - Nursing

Davis Technical College

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