Madysen Rowe
Irvine,CA
Summary
Experienced in delivering top-tier customer service across various hospitality roles, emphasizing relationship selling and client education. Adept at maintaining a high standard of operations while managing multiple guest interactions effectively. Combines a calm demeanor with strong teamwork to enhance guest experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Host
Sushi Roku - Innovative Dining Group
Newport Beach, California
11.2025 - 04.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists for smooth guest flow.
- Collaborated with servers to enhance guest dining experiences.
- Maintained cleanliness and organization of the front area.
- Handled guest inquiries and resolved minor issues promptly.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
Valet Attendant
Ace Parking
Irvine, California
11.2024 - 11.2025
- Parked vehicles efficiently in designated areas for quick retrieval.
- Assisted guests with luggage and transportation needs promptly.
- Communicated effectively with team members to coordinate vehicle flow.
- Monitored security of parked vehicles to prevent theft or damage.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Expressed appreciation for patronage, inviting, and encouraging customer return visits.
Sales Associate
Palm Beach Tan
Newport Beach, California
02.2025 - 09.2025
- Delivered exceptional customer service at Palm Beach Tan, actively promoting products and services to enhance sales while ensuring a clean and safe tanning environment.
- Informed clients on tanning techniques and skin care, excelling in fast-paced, client-focused environment.
- Assisted customers with product selection and tanning services.
- Maintained cleanliness and organization of salon equipment and retail displays.
- Educated clients on tanning products and skin care options.
Host
Tommy Bahama
Newport Beach, California
09.2024 - 06.2025
- Cultivated relationships with team members and regular guests at Tommy Bahama, providing attentive, personalized service to enhance guest satisfaction.
- Managed guest requests and coordinated restaurant operations in fast-paced environments, contributing to a seamless dining experience.
- Greeted guests warmly and guided them to their tables.
- Managed reservation systems and organized seating arrangements efficiently.
- Coordinated with kitchen staff to communicate guest needs promptly.
Sales Associate
Jars Sweets and Things
Laguna Niguel, California
08.2023 - 04.2024
- Delivered friendly customer service, ensuring accurate and efficient order fulfillment to promote customer satisfaction.
- Took customer orders, prepared and served desserts, and maintained clean, organized workspace to enhance customer experience.
- Restocked supplies during shifts to maintain optimal inventory levels and support uninterrupted service.
- Trained new cashiers on operational procedures and customer service standards.
Lifeguard
Woodbridge Village Association
Irvine, California
05.2021 - 05.2023
- Maintained constant surveillance of guests in the swimming area at all times.
- Delivered first aid and emergency response during incidents, ensuring guest safety.
- Enforced pool rules and guidelines, promoting a safe environment for all guests.
- Instructed guests on water safety practices through engaging demonstrations and discussions.
- Maintained cleanliness of the pool area, including deck and surrounding facilities.
Education
Highschool Diploma -
Woodbridge Highschool
Irvine, CA05-2024
Skills
- Sales techniques
- Consultative selling
- Customer Service
- Client engagement
- Effective Communication
- Problem-Solving
- Organizational Skills
- Goal oriented
- Market expansion
- Stress Management
- Strong interpersonal skills
- Friendly demeanor
- Hospitality
- Effective problem-solving
Timeline
Host
Sushi Roku - Innovative Dining Group
11.2025 - 04.2026
Sales Associate
Palm Beach Tan
02.2025 - 09.2025
Valet Attendant
Ace Parking
11.2024 - 11.2025
Host
Tommy Bahama
09.2024 - 06.2025
Sales Associate
Jars Sweets and Things
08.2023 - 04.2024
Lifeguard
Woodbridge Village Association
05.2021 - 05.2023
Highschool Diploma -
Woodbridge Highschool