Summary
Overview
Work History
Education
Skills
Timeline
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Madyson Billiot

Baton Rouge,LA

Summary

Accomplished leader and strategic visionary, adept in driving customer satisfaction and operational efficiency. At Southeastern Louisiana University Admissions and Maddy B. Jewelry LLC, I enhanced brand reputation and achieved substantial business growth through effective decision-making and problem-solving. Skilled in customer support and strategic planning, I excel in fostering professional relationships and streamlining processes for optimal performance.

Overview

6
6
years of professional experience

Work History

Admissions Call Center

Southeastern Louisiana University Admissions
10.2023 - 06.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.

Small Business CEO

Maddy B. Jewelry LLC
04.2019 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.

Education

Bachelor of Education - Early Education

Southeastern Louisiana University
Hammond, LA
05-2027

High School Diploma -

Mathematics, Science, And Arts - East
Saint Gabriel, LA
05-2023

Skills

  • Effective Decision Making
  • Strategic Visioning
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call Center Operations
  • Appointment Scheduling
  • Gathering information
  • Calm disposition

Timeline

Admissions Call Center

Southeastern Louisiana University Admissions
10.2023 - 06.2024

Small Business CEO

Maddy B. Jewelry LLC
04.2019 - Current

Bachelor of Education - Early Education

Southeastern Louisiana University

High School Diploma -

Mathematics, Science, And Arts - East

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Madyson Billiot