Madyson Burton
Philadelphia,PA
Summary
A professional woman who possess great morale is seeking growth and opportunities within an organization that offers a solid foundation in problem solving and teamwork.
Overview
2
2
years of professional experience
Work History
Department Marking Specialist
Nordstrom
06.2025 - Current
- Conducts opening and closing procedures for the department, including securing merchandise and completing end-of-day reports.
- Assist customers in locating merchandise, making product recommendations, and enhancing overall shopping experience to drive sales.
- Maintains deep knowledge of lingerie products — including fit, fabric, sizing, and care — to provide expert, personalized guidance.
- Provides personalized customer service, styling guidance, and product recommendations in the Accessories department.
- Maintains product knowledge of handbags, jewelry, and seasonal trends to support confident selling.
- Supports visual merchandising standards, stock replenishment, and overall floor presentation.
- Process transactions, returns, and mobile checkout while delivering a seamless customer experience.
- Provides personalized customer service, styling guidance, and product recommendations in the Accessories department.
- Maintains product knowledge of handbags, jewelry, and seasonal trends to support confident selling.
- Supports visual merchandising standards, stock replenishment, and overall floor presentation.
- Process transactions, returns, and mobile checkout while delivering a seamless customer experience.
- Follows all company policies and procedures to deliver quality work.
Front End Supervisor
Ross Dress for Less
07.2023 - 05.2025
- Performed opening and closing procedures, including counts, drops and safe audits
- Handled register operations and ensure accuracy in cash handling.
- Trained new employees on registers, policies, and customer service standards
- Created daily task assignments and ensured staff coverage for all stations
- Supervised cashiers, baggers, and front-end associates.
- Motivated team members and provide coaching or corrective feedback when needed.
- Provided friendly, timely, and effective assistance to customers.
- Handled escalated customer issues, returns, exchanges, and complaints.
- Ensured checkout lines move efficiently and customers receive prompt service.
- Monitored smooth front-end operations and excellent customer service with a team of 15 employees
- Coordinated employee schedules to maintain adequate front-end coverage during peak hours.
- Maintained cleanliness and organization of the front-end area, including registers, service desk, and entrances.
- Ensured compliance with store policies, loss prevention practices, and safety procedures.
- Reported any operational issues, customer concerns, or staffing needs to management.
Education
Bachelor of Arts - Fine Arts
Columbus College of Art & Design (CCAD)
Columbus, OH05.2023
Skills
- Customer Service & Client Engagement
- Leadership
- Customer relations
- Analytical thinking
- Documentation management
- Time Management & Multitasking
- Cash Handling & Register Operations
- Sales Support
- Inventory & Replenishment
- Team Collaboration
- Flexibility & Adaptability
- Microsoft Office
Timeline
Department Marking Specialist
Nordstrom
06.2025 - Current
Front End Supervisor
Ross Dress for Less
07.2023 - 05.2025
Bachelor of Arts - Fine Arts
Columbus College of Art & Design (CCAD)
LEADERSHIP & ART EXPERIENCE
- Student Orientation Leader — CCAD
- Columbus, OH | Aug 2021
- Supported incoming students through group sessions, one-on-one guidance, and troubleshooting campus processes.
- Mentored 20–25 students from diverse backgrounds to ensure a positive first-year transition.
- Art Events & Exhibitions
- “Art for the Cash Poor” Vendor Participant — Philadelphia, PA (2024 & 2025)
- Solo Exhibition: Matter: A Relationship Between the Physical and Conscious Ideas of Value — Columbus, OH
- Assisted with community art events and paint-and-sip workshops.