Madyson Carter

Achieved optimal performance for open enrollment with new and renewing groups making sure all data is accurate for policies to be created during enrollment. Including managing the format of ID cards, product plans, and different tiers for each insured member. Act as a liaison between departments to identify and resolve any system issues, ensuring smooth operations and minimizing disruptions.

Adapted communication style with prospective borrowers and past clients who has submitted online inquires for a mortgage. Managed a high volume of out/inbound calls daily, maintaining composure under pressure with the end goal of advancing to a loan officer.

Review driver files and evaluate safety records, driving experience, employment history, and criminal backgrounds of each driver applying. Communicating with applicants while gathering and organizing materials to support the background screening. Includes informing whether they qualify or do not qualify.

Maintained patience and level-headedness in diverse situations to support student development and personal growth. Implementing the approved lesson plans and daily classroom schedule creating a fun experience with learning for the kids. Established positive relationships with parents through regular communication regarding the childs progress.

Reviewed marketing materials for proper disclosures language according to RESPA guidelines, avoiding potential fines or penalties due to noncompliance. Managed a high volume of complex cases, efficiently prioritizing tasks to meet deadlines while maintaining attention to detail. Checked loan documents for accuracy prior to closing.

Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience. Completed regular inventory counts as well as monitored cash intake and deposit records. Taught new team members correct procedures for all areas of operations and led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.