Summary
Overview
Work History
Education
Skills
Timeline
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Madyson Cutillo

Eustis

Summary

Dynamic professional with a proven track record at Universal Orlando, adapt in enhancing guest services and fostering teamwork. Excelled in food safety and problem-solving, significantly improving service efficiency. Skilled in multitasking and staff training, consistently meeting high customer satisfaction ratings. Demonstrates adaptability and resilience, driving continuous improvement in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Food and Beverage Associate

Universal Orlando
07.2021 - Current
  • Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
  • Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
  • Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
  • Participated in regular team meetings focused on refining service strategies.
  • Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.

Merchandise Associate

Universal Orlando
07.2021 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted in the training and development of new associates, fostering a positive team environment.

Online Personal Shopper

Walmart
12.2021 - 07.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Also helped the stock team on the downtime

Lot Manager

Advantage Dodge RAM Chrysler Jeep
03.2020 - 12.2021
  • Added and maintained key tags, inspection decals and window stickers for multiple vehicles on sales lot.
  • Parked vehicles in visually appealing ways to attract customer attention and increase sales.
  • Maintained attractive, tidy parking lot for the dealership.
  • Drove automobiles to other dealerships or vendors for pickups and deliveries.
  • Also made the schedules for the detailers and was in charge of what they did in the back to the vehicles

Education

No Degree - Emt/firefighter

Seminole State College of Florida
Sanford, FL
03-2019

High School Diploma -

Eustis High School
Eustis, FL
05-2018

Skills

  • Flexible scheduling
  • Food safety
  • Adaptability and resilience
  • Cash handling proficiency
  • BOH
  • Teamwork
  • Continuous improvement
  • Problem-solving
  • Time management abilities
  • Guest services
  • Multitasking
  • Staff training

Timeline

Online Personal Shopper

Walmart
12.2021 - 07.2022

Food and Beverage Associate

Universal Orlando
07.2021 - Current

Merchandise Associate

Universal Orlando
07.2021 - Current

Lot Manager

Advantage Dodge RAM Chrysler Jeep
03.2020 - 12.2021

No Degree - Emt/firefighter

Seminole State College of Florida

High School Diploma -

Eustis High School

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Madyson Cutillo