Madyson Edwards
Vancouver,WA
Summary
I have proven to be a leader with a track record of enhancing customer satisfaction and team productivity at Cinetopia Movie Theaters. Skilled in cash handling and conflict resolution, I excel in fostering customer relations and mentoring staff. Dedicated Cashier experienced in retail operations. I am considered to be professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. I tend to be a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
01.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Grocery Team Member
A&A Market
04.2017 - 09.2018
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Retrieved items for customers and verified prices.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Pleasantly greeted customers and provided prompt and courteous service.
Supervisor
Cinetopia Movie Theaters
02.2012 - 12.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge.
Education
High School Diploma -
Union High School
Camas, WA06.2012
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Order Taking
- Basic Math Competence
- Product restocking
- Conflict Resolution
- Customer service excellence
Timeline
Cashier
Walmart
01.2021 - 08.2021
Grocery Team Member
A&A Market
04.2017 - 09.2018
Supervisor
Cinetopia Movie Theaters
02.2012 - 12.2013
High School Diploma -
Union High School