Madyson Elsea
Inwood
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Tential Contractor
Navy Federal Member Service Representative
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved member complaints with empathy, resulting in increased loyalty and repeat business.
- Ensure account and member security by identifying red flags and safeguarding member assets and account information
- provide account information and perform basic account transactions
- analyze, research, and resolve issues for members
- execute first call resolution
- Responded to member requests for products, services, and company information.
- Developed rapport with members through active listening skills, leading to higher retention rates and positive feedback.
Beauty Consultant and Assistant Store Manager
Palm Beach Tan
07.2022 - 08.2023
- Evaluated individual and team business performance and identified opportunities for improvement
- Maintained knowledge of current sales, promotions, and policies
- Handled customer complaints by empathetically listening, recording details and offering solutions
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Kept up to date with product knowledge
- Checked in customers and assigned them to a bed within their membership or package
- Oversaw upkeep of entire facility and notified maintenance for service repairs
- Performed inventory and restocking assignments as needed
- Completed daily manager checklist
- Evaluated daily reports sent by District Manager
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Host
Texas Roadhouse
07.2020 - 07.2022
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Exercised versatility in fast-paced work environment
- Displayed strong telephone etiquette, effectively handling difficult calls
- Operated cash register to accept cash, debit and credit card payments
- Arranged items in containers and bags, taking care to separate items by temperature to provide best quality of food to guests
Education
High School Diploma -
Musselman High School
Inwood, WV05.2022
Skills
- High-volume dining
- Food preparation and safety
- Adaptability
- Register operations
- Employee coaching and mentoring
- Administration and reporting
- Customer relationship management
- Performance tracking and evaluation
- Problem resolution
- Multitasking and organization
- Team Goals
- Active Listening
Timeline
Tential Contractor
Navy Federal Member Service Representative
09.2023 - Current
Beauty Consultant and Assistant Store Manager
Palm Beach Tan
07.2022 - 08.2023
Host
Texas Roadhouse
07.2020 - 07.2022
High School Diploma -
Musselman High School
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