Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Madyson Ford

North Myrtle Beach,SC

Summary

Proven Customer Service Representative at Everise University, adept in CRM software and problem-solving, enhanced customer loyalty through swift conflict resolution and empathetic engagement. Excelled in a fast-paced environment, significantly improving team productivity. Recognized for outstanding customer satisfaction measurement and mentoring new hires, showcasing exceptional critical thinking and teamwork skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Everise University
09.2021 - Current
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Created and maintained detailed database to develop promotional sales.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.

Front Office Worker

Little River Fishing Fleet
01.2019 - 09.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Improved guest satisfaction by efficiently managing front office tasks such as check-ins, check-outs, and reservation management.
  • Received, sorted, and distributed incoming mail in assigned mail boxes.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Completed daily logs for management review.
  • Trained and supervised employees on office policies and procedures.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Processed expense reports and office invoices in Software.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Ford Academy
8209 Idlewild Road Indian Trail North Carolina
05.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Customer satisfaction measurement
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Call Management
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Documentation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data Collection
  • Customer Relationship Management (CRM)
  • Order Fulfillment
  • Research
  • CRM Software

Timeline

Customer Service Representative

Everise University
09.2021 - Current

Front Office Worker

Little River Fishing Fleet
01.2019 - 09.2021

High School Diploma -

Ford Academy

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Madyson Ford