Madyson Gibson
Anderson ,SC
Summary
Dynamic Server Manager with a proven track record at Eggs Up Grill, excelling in guest service and team training. Expert in inventory management and conflict resolution, fostering strong relationships with customers and staff. Enhanced operational efficiency and guest satisfaction through effective communication and leadership, driving increased referrals and loyalty.
Overview
11
11
years of professional experience
Work History
Server Manager
Eggs Up Grill
05.2020 - Current
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
- Welcomed and greeted guests before presenting special menu items to clients.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Cultivated warm relationships with regular customers.
Manager
Mcadams
04.2015 - 05.2020
- Trained and mentored staff in best practices for food safety and customer interaction.
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Monitored inventory levels, reducing waste through effective stock management strategies.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Pendleton High School
Pendleton, SCSkills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Restaurant operations
- Guest service
- Customer relationship management
- Complaint handling
- Staff motivation
- Marketing initiatives
- Hospitality administration
- Strong leadership
- Team leadership
- Problem-solving
- Conflict resolution
- Relationship building
- Critical thinking
- Calm and pleasant demeanor
- Training and onboarding
- Front of house management
- Inventory management
- Policy implementation
Timeline
Server Manager
Eggs Up Grill
05.2020 - Current
Manager
Mcadams
04.2015 - 05.2020
High School Diploma -
Pendleton High School