Madyson Graap
La Crosse
Overview
2
2
years of professional experience
Work History
Tilted Loon Saloon
Emily
Tomahawk
05.2025 - 08.2025
- Mixed cocktails and served beverages to customers at a busy bar.
- Managed bar inventory and restocked supplies as needed.
- Provided exceptional customer service and engaged with patrons.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in training new bartenders on drink preparation techniques.
- Collaborated with kitchen staff to ensure seamless service during peak hours.
- Handled cash transactions and processed payments accurately at the register.
- Developed knowledge of drink recipes and seasonal specials for customers' enjoyment.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Old Navy
Katie
Wausau
05.2024 - 05.2025
- Processed customer transactions efficiently and accurately at a busy retail establishment.
- Assisted customers with product inquiries and provided recommendations for purchases.
- Maintained cleanliness and organization of the checkout area during peak hours.
- Handled cash, credit, and debit payments using point-of-sale systems reliably.
- Collaborated with team members to ensure smooth operations during busy shifts.
- Resolved customer complaints promptly to enhance overall shopping experience.
- Restocked merchandise on shelves and ensured product displays were attractive.
- Trained new cashiers on company policies and efficient checkout procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Helene’s Hiltop Orchard
Olivia
Merrill
09.2023 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Washington Elementary School
Payton
Merrill
09.2023 - 01.2024
- Developed personalized lesson plans based on student needs and learning styles.
- Assisted students in understanding complex concepts through tailored explanations.
- Created engaging activities to enhance student interest and participation.
- Monitored student progress and provided constructive feedback consistently.
- Communicated regularly with parents about student performance and challenges.
- Utilized various educational tools and resources to support learning objectives.
- Organized study sessions to reinforce material before exams or assessments.
- Collaborated with colleagues to share best practices and improve tutoring methods.
- Encouraged students to ask questions about topics they did not understand.
Education
Master of Business - Business
University of Wisconsin La Crosse
La Crosse, WI08-2029
Skills
- Customer service
- Team collaboration
- Project management
- Inventory management
- Effective communication
- Cash handling
Timeline
Tilted Loon Saloon
Emily
05.2025 - 08.2025
Old Navy
Katie
05.2024 - 05.2025
Helene’s Hiltop Orchard
Olivia
09.2023 - 10.2024
Washington Elementary School
Payton
09.2023 - 01.2024
Master of Business - Business
University of Wisconsin La Crosse