Madyson Horton
Siler City,NC
Summary
Proven customer service expert from Circle K, adept in problem-solving and active listening, significantly enhanced customer loyalty through empathetic complaint resolution and proficient payment processing. Demonstrated ability to manage high-stress situations, achieving beyond expectations with a blend of critical thinking and money handling skills.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Circle K
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Daycare Center Teacher
Writes Beginning's Christian Daycare
06.2023 - 07.2024
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Maintained a clean, safe, and nurturing environment for children, adhering to daycare center policies and regulations.
- Evaluated student performance using various assessment tools, providing feedback to both students and parents for continuous improvement.
- Boosted student engagement by utilizing diverse teaching strategies tailored to individual needs.
- Contributed to school-wide initiatives such as curriculum development committees or fundraisers, demonstrating commitment to the daycare center community.
- Monitored each student's educational progress with individualized charts and files.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Customer Service Representative
Wamart Supercenter
07.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Waitress
Sir Pizza
08.2020 - 05.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
No Degree - Cardiovascular Monitoring Tech/ EKG Tech
Central Carolina Community College
Sanford, NC01-2025
High School Diploma -
Jordan Matthew’s High School
Siler City06-2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Payment Processing
Timeline
Customer Service Representative
Circle K
07.2024 - Current
Daycare Center Teacher
Writes Beginning's Christian Daycare
06.2023 - 07.2024
Customer Service Representative
Wamart Supercenter
07.2022 - 12.2022
Waitress
Sir Pizza
08.2020 - 05.2021
No Degree - Cardiovascular Monitoring Tech/ EKG Tech
Central Carolina Community College
High School Diploma -
Jordan Matthew’s High School
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