Summary
Overview
Work History
Education
Skills
Timeline
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Madyson McGinty

Frisco,CO

Summary

Experienced professional in online operations, skilled in enhancing efficiency and accuracy. Proficient in data entry, booking management, and overseeing lodging processes. Strong collaborator, adept at optimizing guest communication systems and ensuring operational standards. Proven track record of delivering positive outcomes in a dynamic environment.

Overview

5
5
years of professional experience

Work History

Systems and Inventory Supervisor

POWDR Corp.
02.2021 - Current
  • Oversaw the online and in office inventory for Copper Mountain’s FIT, Group, and Wholesale bookings ensuring accuracy and customer satisfaction.
  • ·Set up and optimized the phone system for guest inquiries, creating an extensive phone tree system of accurate information.
  • Worked in collaboration with Track, Visual One, and Inntopia Corporation to guarantee the seamless operation of all systems and address any issues through troubleshooting.
  • Developed standard operating procedures for the team to follow and maintained records of activities.
  • Consistently adhered to standard operating procedures (SOPs) while seeking continuous improvements in sales and operational efficiencies. Overhauling Quality-Control management.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new staff on job duties, company policies for rapid onboarding.
  • Instructed and trained team members to optimize sales through lead generation.
  • Developed and executed targeted sales training programs, resulting in improvement in the team's ability to qualify and nurture leads.
  • Continuously monitored and analyzed market trends and competitor activities to identify new opportunities for lead generation and sales growth.

Guest Experience Foreman

POWDR Corp.
01.2020 - 01.2021
  • Successfully de-escalated situations involving complaints or issues related to passes and other activities.
  • Provided assistance to guests, addressing inquiries and facilitating pass and ticket refunds, among other activities.
  • Rescheduled reservations to accommodate guests' needs, ensuring the delivery of exceptional service.
  • Managed incoming calls, handled correspondence, and communicated policies and procedures to guests.
  • Collaborated with management and Resort Leadership Teams (RLT) to report and address continuous issues across resorts, coordinating with various departments for resolution.

Group Ticketing Foreman

POWDR Corp.
12.2019 - 03.2020
  • Provide leadership to agents in a fast-paced environment, overseeing daily operations.
  • Handle money exchanges and drops, ensuring accurate accounting procedures.
  • Address and resolve guest complaints, delivering exceptional service to enhance satisfaction.
  • Proficiently manage orders for groups exceeding $20,000, ensuring accuracy and timeliness.
  • Process invoices, payments, and receipts to maintain financial records.
  • Play a key role in training and directing agents in their daily duties.
  • Assist guests with information about Copper Mountain, enhancing overall guest experience.

Assistant Retail Manager

Pursuit Collection
05.2019 - 09.2019
  • Ensure efficient store operations while delivering a personalized experience to guests through exceptional customer service.
  • Maintain store efficiency and uphold standard practices..
  • Manage financial responsibilities, including paying invoices, handling adjustments and transfers.
  • Act as a manager in the absence of designated personnel.
  • Oversee the smooth operation of various retail departments, including the retail store, warehouse, and barista counter.
  • Keep all departments up-to-date, including information on retail products, coffee offerings, and adherence to OSHA standards.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
  • Created employee work schedules for optimum coverage and labor cost control.
  • Cultivated strong relationships with retail staff, fostering a collaborative environment that facilitated effective communication and seamless customer service.
  • Developed and executed training programs for retail staff, focusing on customer relationship management, leading to improvement in upselling and cross-selling.

Education

Bachelor of Science - Business Administration

Colorado Mountain College
Glenwood Springs, CO
05.2025

Skills

  • Relationship Development
  • Records Maintenance
  • Assignment Delegation
  • Schedule Coordination
  • Recruitment and Hiring
  • MS Office, Track, Visual One, and Inntopia
  • Employee Performance Evaluation
  • Quality Assurance
  • Client Relationship Management
  • KPI Tracking
  • Lead Generation

Timeline

Systems and Inventory Supervisor

POWDR Corp.
02.2021 - Current

Guest Experience Foreman

POWDR Corp.
01.2020 - 01.2021

Group Ticketing Foreman

POWDR Corp.
12.2019 - 03.2020

Assistant Retail Manager

Pursuit Collection
05.2019 - 09.2019

Bachelor of Science - Business Administration

Colorado Mountain College

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Madyson McGinty