Madyson Nash
Monroe,North Carolina
Summary
Diligent employee with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
TownePlace Suites by Marriott
05.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- I also engage in the selection of new hires and assist heavily in the training processes.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Shift Leader
Jamba Juice X Auntie Anne's
04.2023 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Restaurant Hostess
Cracker Barrel
08.2021 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Production Operator
Scott Safety
05.2022 - 08.2022
- I worked on a manufacturing line making life-saving equipment for firefighters. The nature of the products I built demanded high quality and required zero defects. I sharpened my attention to detail and gained experience in precision work.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
Education
Master of Arts - Industrial And Organizational Psychology
Liberty University
Lynchburg, VA12-2026
Bachelor of Science - Psychology
Appalachian State University
Boone, NC05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Research and data/statistical analysis
- Talent Acquisition
Timeline
Front Desk Receptionist
TownePlace Suites by Marriott
05.2024 - Current
Shift Leader
Jamba Juice X Auntie Anne's
04.2023 - 11.2024
Production Operator
Scott Safety
05.2022 - 08.2022
Restaurant Hostess
Cracker Barrel
08.2021 - 03.2023
Master of Arts - Industrial And Organizational Psychology
Liberty University
Bachelor of Science - Psychology
Appalachian State University
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