Madyson Plantz
Alpine Bank
Glenwood Springs,Colorado
4
years of professional experience
Experienced banking professional with expertise in customer service, lending support, and branch operations. Skilled in managing lending portfolios, preparing loan documentation, and fostering community relationships. Committed to exceptional service and ongoing development of banking and lending knowledge.
Work History
Loan Assistant
2 Years 10 Months- Supported loan officers and managed lending portfolios, including HELOCs, mobile home loans, lot loans, and consumer lending products.
- Prepared and maintained loan documentation, ensuring accuracy in title work, payoff requests, insurance verification, and construction files.
- Support multiple loan officers and lending portfolios, including HELOCs, mobile home loans, lot loans, and other consumer lending products.
- Ensure compliance with loan policies, procedures, and regulatory guidelines.
- Utilize banking systems including Abrigo, Synapsis Events, and Xperience to support lending operations.
- Manage homeowner insurance tracking and related loan servicing requirements.
- Monitored homeowner insurance documents to support loan servicing and protect lender interests. and related loan servicing requirements.
- Opened and closed branch, facilitated Saturday operations, and met deadlines while managing multiple priorities.
- Serve as an EOC member and assist with employee and community engagement activities.
Customer Service Representative I & II
1 Year 5 Months- Provided exceptional customer service, fostering strong customer relationships that enhanced client satisfaction.
- Issued debit cards, cashier's checks, wire transfers, foreign currency orders, and check orders.
- Collaborated with branch, back-office, and communication center teams to resolve customer needs.
- Coordinated with branch, back-office, and communication center teams to effectively resolve customer needs, ensuring timely solutions.
- Ensured operational accuracy and adherence to bank policies and procedures, contributing to compliance and risk management.
Education
Bachelor of Science - Business Administration
In Progress
High School Diploma
Skills
Loan processing
Loan closing support
Application reviews
Closing assistance
Administrative support
Team collaboration
Timeline
Loan Assistant
Alpine Bank
10.2023 - CurrentRead More
Customer Service Representative I & II
Alpine Bank
05.2022 - 10.2023Read More
Glenwood Springs High School
High School Diploma
Read More
Colorado Mountain College
Bachelor of Science from Business Administration
Read More
Honors
National Society of Leadership and Success (NSLS)