Madyson Ponts
Starbucks
Concord,CA
6
years of professional experience
Results-driven Leader skilled in guiding teams and managing complex projects to achieve strategic objectives. Developed efficient processes and aligned team efforts with organizational goals through a collaborative approach. Demonstrated ability to manage multiple priorities while maintaining a positive attitude and taking on additional responsibilities to support team success.
Work History
Starbucks Barista
5 Months- Prepared high-quality beverages using espresso machines and other equipment.
- Assisted customers with menu selections, enhancing overall service experience.
- Trained new baristas on brewing techniques and customer service protocols.
- Maintained cleanliness and organization of workspace to ensure efficient operations.
Server/Bartender/Host/Expo
1 Year 7 Months- Provided exceptional customer service in high-volume dining environment, ensuring guest satisfaction and repeat business.
- Prepared and served a variety of beverages, maintaining quality standards and consistency in presentation.
- Collaborated with kitchen staff to streamline communication and enhance overall efficiency during peak hours.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and commitment to service excellence.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed positive relationships with patrons, promoting special events and enhancing guest loyalty programs.
- Managed cash transactions accurately, ensuring adherence to financial policies and procedures.
- Implemented inventory control practices to minimize waste and optimize beverage stock levels.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Consistently cleaned and sanitized all surfaces in the bar area to maintain health and safety standards. and sanitized bar area, beer lockers, refrigeration and storage areas.
- Checked customer identification to confirm legal drinking age before serving alcoholic beverages. requirements of customers by carefully reviewing photo identification.
- Maintained an adequate supply of liquors, juices, and garnishes at the bar to ensure timely drink preparation. with liquors, juices and garnishes for drinks.
- Assisted in training new staff on menu offerings, service techniques, and operational procedures.
PT SALES ASSOCIATE
1 Month- Greeted customers at the front desk to provide assistance and information.
- Presented Love Sac merchandise to engage customers and drive sales.
- Assisted customers in selecting and purchasing furniture, enhancing their shopping experience
- Love Sac Demos
- Worked with colleagues to foster a supportive and efficient work environment.
- Organized product displays to create an appealing shopping experience for customers.
Host
3 Months- Responded to incoming phone calls in a timely manner
- Welcomed customers upon entering the restaurant
- Made coffees to ensure high-quality beverage service
- Brewed coffee beverages according to customer preferences
- Answered phone calls to assist customers with inquiries
- Assisted in organizing and executing catering events
- Supported waitstaff by bussing tables and refilling supplies
Juicer/Barista
6 Months- Handled cash and card payments efficiently
- Crafted specialty drinks according to customer preferences
- Initiated friendly interactions with customers to enhance their experience
- Created refreshing juice blends for customer orders
- Assembled sandwiches according to customer specifications
- Maintained cleanliness and organization throughout the store
Temporary Beauty Advisor
2 Months- Facilitated product sales by engaging with customers and addressing their needs
- Welcomed customers, creating a friendly shopping atmosphere
- Answered phone calls
- Processed customer transactions at register
- Ensured store cleanliness and organization
- Updated product displays with new stock
FOH Crew Member
3 Months- Processed customer transactions at point of sale
- Cashier
- Greeted customers, ensuring positive first impressions and a welcoming atmosphere
- Cleared and cleaned tables after customers
- Answered phone calls, providing information and assistance to enhance customer experience
- Performed cleaning tasks to ensure a sanitary environment
FOH Crew Member
2 Months- Welcomed customers into store
- Prepared and presented food items for customer orders
- Handled incoming phone inquiries and provided information
- Performed cleaning duties in workspace
- Operated cash register for transactions
Coach
1 Year- Instructed kids in gymnastics skills
- Communicated with parents about class schedules and student progress
- Assisted individuals in completing registration for gymnastics classes
- Organized and coordinated private lesson appointments for students
Education
High School Diploma - Business
High School
- Graduated
- High Honors Student
- Cheerleader and on STUNT Team
- GPA: 3.71 GPA
Skills
Espresso machine operation
Customer engagement
Cash handling
Order taking
Food preparation
Menu memorization
Safe food handling
Sanitation practices
Customer satisfaction
Team oversight
Flexible problem-solving
Quality control
Coffee expertise
Drink customization
Attention to detail
Food safety practices
Workflow management
Menu retention
Problem-solving
Decision-making
Speedy and efficient
Team player
Team collaboration
Active listener
Clear communication
Communication skills
Friendly and outgoing
Creative adaptability
Excellent memory
Solid problem solver
Fast service
Effective troubleshooting
Timeline
Starbucks Barista
Starbucks
04.2026 - CurrentRead More
Server/Bartender/Host/Expo
Kaia’s Island Kitchen and Tiki Bar/
03.2025 - 10.2026Read More
PT SALES ASSOCIATE
LoveSac
02.2025 - 03.2025Read More
Host
Lighthouse Cafe
10.2024 - 01.2025Read More
Juicer/Barista
Joe and the Juice
01.2024 - 07.2024Read More
Temporary Beauty Advisor
Sephora
11.2023 - 01.2024Read More
FOH Crew Member
Marugame Udon
09.2023 - 12.2023Read More
FOH Crew Member
Marugame Udon
06.2022 - 08.2022Read More
Coach
Edge Gymnastics
01.2021 - 01.2022Read More
California High School
High School
Read More
University of Oregon
High School Diploma from Business
Read More