Madyson Ratliff
Somerset
Summary
A dynamic leader with proven expertise in crew oversight and safety management, honed at Sonics Drive In. Excelled in multitasking and fostering teamwork, significantly enhancing team performance. Skilled in CPR/First Aid, demonstrating a commitment to safety and efficiency. Adept at elevating customer service standards and streamlining operations for improved outcomes.
Overview
1
1
year of professional experience
Work History
Crew Leader
Sonics Drive In
09.2024 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
- Cleaned and maintained tools, equipment and worksite.
- Manger in Training (including car hopping, expo, cook, drive through work, and close outs for deposits)
Counselor-in-Training
Girl Scouts Of Southwest Texas
07.2024 - 08.2024
- Energetically participated in games and physical activities with camp children.
- Deescalated conflicts among campers and sought assistance from seniors for permanent resolutions.
- Fostered communication and friendship among group members through team-building activities.
- Carefully learned and upheld camp rules and regulations for safety and behavior management.
- Participated in team activities such as songs, dances, and performance activities.
- Removed trash, debris and waste from camp area every Friday as part of routine clean up activities.
- Help set up ropes course and other activities on main camp
- Helped run nightly shower routines
- Helped Counselors run cook out nights
- In past I have helped take girls to the nurse for heat exhaustion and have helped in minor first aid for the girls
Crew Member
Sonic Digital
09.2023 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept dink and ice cream preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Education
Associate of Arts- Teaching - Generalist (EC-6)
Palo Alto College
San Antonio, TX12-2026
High School Diploma -
Lytle High School
Lytle, TX05-2024
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- CPR/First Aid Trained for adults, children, and infants
- Teamwork and collaboration
Timeline
Crew Leader
Sonics Drive In
09.2024 - Current
Counselor-in-Training
Girl Scouts Of Southwest Texas
07.2024 - 08.2024
Crew Member
Sonic Digital
09.2023 - 05.2024
Associate of Arts- Teaching - Generalist (EC-6)
Palo Alto College
High School Diploma -
Lytle High School
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